# Ai Agents - [Creating AI agents in BotPenguin](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin.md): This guide walks you through the step-by-step process of creating a custom AI Agent within the BotPenguin platform. - [Agent vs Bot](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/agent-vs-bot.md): What is the difference between an AI and a bot? Learn the same here! - [Setting Up Your AI Agent](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent.md): This section allows you to shape the behavior, tone, logic, and intelligence of your AI Agent. - [Setting Up Your AI Agent: Guidelines and Best Practices](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/setting-up-your-ai-agent-guidelines-and-best-practices.md): This page comprises of the best practices for making AI Agent. - [Basic Configuration](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/basic-configuration.md): This section enables you to define how your AI Agent introduces itself and greets users. It lays the foundational identity and tone for your agent. - [Prompt Style](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/prompt-style.md): This page guides the user on how to configure the prompts of their AI Agent. - [API Request Tool](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/api-request-tool.md): This section contains essential information and usage guidelines for managing and using the API Request tool within AI Agents on BotPenguin. - [Communication Style](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/communication-style.md): Configure the communication style of the Agent - [Meta Data](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/meta-data.md): Use this section to configure which custom or system attributes your AI Agent should detect, extract, and act upon during conversations. - [Agent Profile Setup: Core Instructions & Best Practices](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/agent-profile-setup-core-instructions-and-best-practices.md): This page describes the properties for the best properties of the AI Agents - [Conversation Flow Setup & Best Practices](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/conversation-flow-setup-and-best-practices.md): This page gives the detailed description of the flow setup of AI Agent's, and how best to configure the flow. - [Training your AI Agent](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/training-your-ai-agent.md): Centralize and manage all the knowledge sources your AI Agent should learn from—web content, internal files, and structured FAQs. This section defines what your agent knows. - [Website](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/training-your-ai-agent/website.md): Use this section to feed knowledge into your AI Agent by training it on specific URLs or entire websites. Organize, retrain, and manage data sources with full visibility and control. - [Google Sheets](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/training-your-ai-agent/google-sheets.md): Use this section to feed knowledge into your AI Agent by training it on specific URLs of Google sheets. Organize, retrain, and manage data sources with full visibility and control. - [File Upload](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/training-your-ai-agent/file-upload.md): Upload internal or external files to enrich your AI Agent’s knowledge. Train your agent on formats like PDFs, spreadsheets, and more—enabling it to answer questions using structured file content. - [FAQ's](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/training-your-ai-agent/faqs.md): Train your AI Agent using question–answer pairs. - [Un-answered Questions](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/training-your-ai-agent/un-answered-questions.md): This section helps you identify customer queries that your AI agent was unable to answer correctly. - [Install AI Agents](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/install-ai-agents.md): This section provides the scripts, instructions, and integration options to go live effortlessly. - [Install Agent on Website](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/install-ai-agents/install-agent-on-website.md): This section contains essential information and usage guidelines for installing an AI Agent on your website inside BotPenguin. - [Install Agent on Whatsapp](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/install-ai-agents/install-agent-on-whatsapp.md): This section contains essential information and step-by-step guidance for installing and connecting your Agent with WhatsApp inside BotPenguin. - [Install Agents on Instagram](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/install-ai-agents/install-agents-on-instagram.md): This section contains essential information and usage guidelines for installing and connecting an AI Agent to your Instagram account inside BotPenguin. - [Install Agents on Telegram](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/install-ai-agents/install-agents-on-telegram.md): This section contains essential information and step-by-step guidance for installing and connecting your Agent with Telegram inside BotPenguin. - [Agent Settings](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/agent-settings.md): The Agent Settings section allows you to manage how your AI agent performs and presents itself across different platforms. - [Web Platform](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/web-platform.md): The Web Platforms section of Agent Settings is where you define how your chatbot behaves on your website or landing page. - [WhatsApp](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/whatsapp.md): This page depicts Connecting Agent to Whatsapp - [Instagram](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/instagram.md): It allows you to connect your AI agent with Instagram Direct Messages (DMs). - [Telegram](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/telegram.md): It allows you to connect your AI agent with Telegram so it can automatically respond to user messages, qualify leads, answer questions, and hand over conversations to human agents. - [Voice Bot](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/voice-bot.md): This section contains essential information and usage guidelines for creating and managing Voice Bots inside BotPenguin. - [Adding Custom CSS to Chat Window](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/adding-custom-css-to-chat-window.md): This section contains essential information and usage guidelines for applying advanced custom CSS to the AI Agent chat window inside BotPenguin. - [Customizing the Launcher Icon](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/customizing-the-launcher-icon.md): This section contains essential information and usage guidelines for customizing the launcher icon of an AI Agent using custom CSS inside BotPenguin. - [Advance AI Settings](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/advance-ai-settings.md): Use this section to connect your agent to powerful AI models and fine-tune how they operate at scale. - [Social Media Widgets](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/social-media-widgets.md): This section contains a quick guide on how to create and install a chatbot Widget. - [Whatsapp Widget](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/social-media-widgets/whatsapp-widget.md): This section contains a quick guide on how to create and install a chatbot Widget. - [Instagram Widget](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/social-media-widgets/instagram-widget.md): Widgets help you route users to your Instagram bot using shareable links and QR codes, making it easy to start conversations from anywhere. - [Telegram Widget](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/social-media-widgets/telegram-widget.md): Widgets help you route users to your Telegram bot using shareable links and QR codes, making it easy to start conversations from anywhere. - [How To Transfer A Chat To Another Agent](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/how-to-transfer-a-chat-to-another-agent.md): This guide explains how to transfer a chat to another agent using the BotPenguin Inbox. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.botpenguin.com/ai-agents.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.