# Ai Agents

- [Creating AI agents in BotPenguin](/ai-agents/creating-ai-agents-in-botpenguin.md): This guide walks you through the step-by-step process of creating a custom AI Agent within the BotPenguin platform.
- [Agent vs Bot](/ai-agents/creating-ai-agents-in-botpenguin/agent-vs-bot.md): What is the difference between an AI and a bot? Learn the same here!
- [Setting Up Your AI Agent](/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent.md): This section allows you to shape the behavior, tone, logic, and intelligence of your AI Agent.
- [Setting Up Your AI Agent: Guidelines and Best Practices](/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/setting-up-your-ai-agent-guidelines-and-best-practices.md): This page comprises of the best practices for making AI Agent.
- [Basic Configuration](/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/basic-configuration.md): This section enables you to define how your AI Agent introduces itself and greets users. It lays the foundational identity and tone for your agent.
- [Prompt Style](/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/prompt-style.md): This page guides the user on how to configure the prompts of their AI Agent.
- [API Request Tool](/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/api-request-tool.md): This section contains essential information and usage guidelines for managing and using the API Request tool within AI Agents on BotPenguin.
- [Communication Style](/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/communication-style.md): Configure the communication style of the Agent
- [Meta Data](/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/meta-data.md): Use this section to configure which custom or system attributes your AI Agent should detect, extract, and act upon during conversations.
- [Agent Profile Setup: Core Instructions & Best Practices](/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/agent-profile-setup-core-instructions-and-best-practices.md): This page describes the properties for the best properties of the AI Agents
- [Conversation Flow Setup & Best Practices](/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/conversation-flow-setup-and-best-practices.md): This page gives the detailed description of the flow setup of AI Agent's, and how best to configure the flow.
- [Training your AI Agent](/ai-agents/creating-ai-agents-in-botpenguin/training-your-ai-agent.md): Centralize and manage all the knowledge sources your AI Agent should learn from—web content, internal files, and structured FAQs. This section defines what your agent knows.
- [Website](/ai-agents/creating-ai-agents-in-botpenguin/training-your-ai-agent/website.md): Use this section to feed knowledge into your AI Agent by training it on specific URLs or entire websites. Organize, retrain, and manage data sources with full visibility and control.
- [Google Sheets](/ai-agents/creating-ai-agents-in-botpenguin/training-your-ai-agent/google-sheets.md): Use this section to feed knowledge into your AI Agent by training it on specific URLs of Google sheets. Organize, retrain, and manage data sources with full visibility and control.
- [File Upload](/ai-agents/creating-ai-agents-in-botpenguin/training-your-ai-agent/file-upload.md): Upload internal or external files to enrich your AI Agent’s knowledge. Train your agent on formats like PDFs, spreadsheets, and more—enabling it to answer questions using structured file content.
- [FAQ's](/ai-agents/creating-ai-agents-in-botpenguin/training-your-ai-agent/faqs.md): Train your AI Agent using question–answer pairs.
- [Un-answered Questions](/ai-agents/creating-ai-agents-in-botpenguin/training-your-ai-agent/un-answered-questions.md): This section helps you identify customer queries that your AI agent was unable to answer correctly.
- [Install AI Agents](/ai-agents/creating-ai-agents-in-botpenguin/install-ai-agents.md): This section provides the scripts, instructions, and integration options to go live effortlessly.
- [Install Agent on Website](/ai-agents/creating-ai-agents-in-botpenguin/install-ai-agents/install-agent-on-website.md): This section contains essential information and usage guidelines for installing an AI Agent on your website inside BotPenguin.
- [Install Agent on Whatsapp](/ai-agents/creating-ai-agents-in-botpenguin/install-ai-agents/install-agent-on-whatsapp.md): This section contains essential information and step-by-step guidance for installing and connecting your Agent with WhatsApp inside BotPenguin.
- [Install Agents on Instagram](/ai-agents/creating-ai-agents-in-botpenguin/install-ai-agents/install-agents-on-instagram.md): This section contains essential information and usage guidelines for installing and connecting an AI Agent to your Instagram account inside BotPenguin.
- [Install Agents on Telegram](/ai-agents/creating-ai-agents-in-botpenguin/install-ai-agents/install-agents-on-telegram.md): This section contains essential information and step-by-step guidance for installing and connecting your Agent with Telegram inside BotPenguin.
- [Agent Settings](/ai-agents/creating-ai-agents-in-botpenguin/agent-settings.md): The Agent Settings section allows you to manage how your AI agent performs and presents itself across different platforms.
- [Web Platform](/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/web-platform.md): The Web Platforms section of Agent Settings is where you define how your chatbot behaves on your website or landing page.
- [WhatsApp](/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/whatsapp.md): This page depicts Connecting Agent to Whatsapp
- [Instagram](/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/instagram.md): It allows you to connect your AI agent with Instagram Direct Messages (DMs).
- [Telegram](/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/telegram.md): It allows you to connect your AI agent with Telegram so it can automatically respond to user messages, qualify leads, answer questions, and hand over conversations to human agents.
- [Voice Bot](/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/voice-bot.md): This section contains essential information and usage guidelines for creating and managing Voice Bots inside BotPenguin.
- [Adding Custom CSS to Chat Window](/ai-agents/creating-ai-agents-in-botpenguin/adding-custom-css-to-chat-window.md): This section contains essential information and usage guidelines for applying advanced custom CSS to the AI Agent chat window inside BotPenguin.
- [Customizing the Launcher Icon](/ai-agents/creating-ai-agents-in-botpenguin/customizing-the-launcher-icon.md): This section contains essential information and usage guidelines for customizing the launcher icon of an AI Agent using custom CSS inside BotPenguin.
- [Advance AI Settings](/ai-agents/creating-ai-agents-in-botpenguin/advance-ai-settings.md): Use this section to connect your agent to powerful AI models and fine-tune how they operate at scale.
- [Social Media Widgets](/ai-agents/creating-ai-agents-in-botpenguin/social-media-widgets.md): This section contains a quick guide on how to create and install a chatbot Widget.
- [Whatsapp Widget](/ai-agents/creating-ai-agents-in-botpenguin/social-media-widgets/whatsapp-widget.md): This section contains a quick guide on how to create and install a chatbot Widget.
- [Instagram Widget](/ai-agents/creating-ai-agents-in-botpenguin/social-media-widgets/instagram-widget.md): Widgets help you route users to your Instagram bot using shareable links and QR codes, making it easy to start conversations from anywhere.
- [Telegram Widget](/ai-agents/creating-ai-agents-in-botpenguin/social-media-widgets/telegram-widget.md): Widgets help you route users to your Telegram bot using shareable links and QR codes, making it easy to start conversations from anywhere.
- [How To Transfer A Chat To Another Agent](/ai-agents/creating-ai-agents-in-botpenguin/how-to-transfer-a-chat-to-another-agent.md): This guide explains how to transfer a chat to another agent using the BotPenguin Inbox.