# Instagram

## Instagram Agent Settings

The **Instagram Agent Settings** allow you to connect your AI agent with **Instagram Direct Messages (DMs)**. Once integrated, your agent can automatically respond to customer messages, qualify leads, answer questions, and hand over chats to human agents.

### Accessing Instagram Agent Settings

To reach this screen:

1. Log in to your **BotPenguin Dashboard**
2. Go to **Agents**
3. Select your desired **Agent**
4. Open **Agent Settings**

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5. Click on the **Instagram** tab

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6. Click on Integrate Instagram to integrate agent.

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### Why Integrate Instagram with Your Agent?

Integrating Instagram allows your agent to:

* Reply instantly to Instagram DMs
* Handle FAQs and lead qualification
* Automate first responses
* Reduce manual workload
* Provide 24/7 customer support

***

### Prerequisites Before Integration

Make sure you have:

* An **Instagram Business or Creator account**
* The Instagram account connected to a **Facebook Page**
* Admin access to the Facebook Page
* Permission to manage Instagram messages

> Personal Instagram accounts cannot be connected.

***

### Steps to Integrate Instagram

#### Step 1: Click Integrate Instagram

On the Instagram Agent Settings page, click **Integrate Instagram**.

Then select instagram option

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#### Step 2: Log in to Facebook

You will be redirected to Facebook.

* Log in using the Facebook account that manages your Instagram Business account.
* Grant all required permissions.

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#### Step 3: Select Facebook Page

Choose the **Facebook Page** linked to your Instagram Business account.

This step is required for Instagram messaging access.

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#### Step 4: Select Instagram Account

Select the Instagram Business account you want to connect.

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#### Step 5: Confirm Integration

Once permissions are approved:

* Instagram will be connected to the selected agent
* The integration status will update automatically

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### After Successful Integration

Once connected, your agent can:

* Receive Instagram DMs
* Reply automatically using AI
* Follow defined conversation logic
* Transfer chats to live agents (if enabled)

The **Agent Preview** panel allows you to test conversations instantly.

***

### Testing the Instagram Agent

1. Open Instagram
2. Send a DM to your connected Instagram account
3. Verify the agent response
4. Check conversation logs in **Inbox**

***

### Managing Instagram Agent Behavior

After integration, you can:

* Customize greeting messages
* Enable AI or live chat handoff
* Control response behavior
* Pause or resume automation anytime

***

### &#x20;FAQs

<details>

<summary>Can I connect multiple Instagram accounts?</summary>

Yes, each agent can be connected to a different Instagram account.

</details>

<details>

<summary>Can one Instagram account be connected to multiple agents?</summary>

No. One Instagram account can be linked to only one agent at a time.

</details>

<details>

<summary>Will the agent reply to old messages?</summary>

No. The agent responds only to new incoming messages after integration.

</details>

<details>

<summary>Can I disconnect Instagram later?</summary>

Yes. You can remove or change the integration anytime from Agent Settings.

</details>

<details>

<summary>Does Instagram integration support live chat?</summary>

Yes. You can enable live agent handoff for Instagram conversations.

</details>

### Need Help?

If your agent doesn’t show up after installation or you encounter code-related issues, contact us at [**support@botpenguin.com**](mailto:support@botpenguin.com) or reach out directly via the WhatsApp Support option. We typically respond within 48 business hours.