This page depicts Connecting Agent to Whatsapp
WhatsApp Agent Settings
WhatsApp Agent Settings allow you to configure how human agents handle conversations on WhatsApp after a chatbot handoff. These settings control agent availability, message behavior, routing rules, and customer experience during live chats.
Proper configuration ensures seamless collaboration between automation and human support on WhatsApp.
How to Access
Log into your BotPenguin dashboard.
Navigate to the Agents sidebar.
Select the agent you wish to configure.
Click on Agent Settings.
Under Agent Settings, choose the Whatsapp sub-tab.
Then click on Integrate whatsapp button.
Complete Meta Automated onboarding
Select all the pre-requisite and click "Proceed"
Choose Automated or Manual onboarding. In this document, We will talking about Automated onboard.
It will open up a new pop-up window where you have to complete the Meta onboarding.
Please make sure that you have not blocked the pop-up window in your browser, If yes, Please enable the same.
Upon successful completion, Your bot will be connected to WhatsApp. But as a last step, You have to update your payment method.
Need Help?
If your agent doesn’t show up after installation or you encounter code-related issues, contact us at [email protected] or reach out directly via the WhatsApp Support option. We typically respond within 48 business hours.
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