# WhatsApp

## WhatsApp Agent Settings

WhatsApp Agent Settings allow you to configure how human agents handle conversations on WhatsApp after a chatbot handoff. These settings control agent availability, message behavior, routing rules, and customer experience during live chats.

Proper configuration ensures seamless collaboration between automation and human support on WhatsApp.

### How to Access

1. Log into your **BotPenguin** dashboard.
2. Navigate to the **Agents** sidebar.
3. Select the agent you wish to configure.
4. Click on **Agent Settings**.
5. Under Agent Settings, choose the Whatsapp sub-tab.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FOIhdOQ7FAwP2bS9zjv1n%2Fimage.png?alt=media&#x26;token=5eb4edb0-3292-4e06-88ad-e49a187106dc" alt=""><figcaption></figcaption></figure>

6. Then click on Integrate whatsapp button.

#### Complete Meta Automated onboarding <a href="#id-2.2-complete-meta-automated-onboarding" id="id-2.2-complete-meta-automated-onboarding"></a>

1. Select all the pre-requisite and click "Proceed"

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FnFJJxr6UqVG5rjAYXbSs%2Fimage.png?alt=media&#x26;token=40f9d1cf-a20e-48a2-adbf-293914fe117a" alt=""><figcaption></figcaption></figure>

2. Choose Automated or Manual onboarding. In this document, We will talking about Automated onboard.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2Fp3a3zGPLrRddACimyE6K%2Fimage.png?alt=media&#x26;token=f2826712-2429-40d8-a938-65a976bfcf92" alt=""><figcaption></figcaption></figure>

3. It will open up a new pop-up window where you have to complete the Meta onboarding.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FYcW8oJbglrZjglsOwDiD%2Fimage.png?alt=media&#x26;token=b75eb817-a27b-4798-8934-8653813c6eeb" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Please make sure that you have not blocked the pop-up window in your browser, If yes, Please enable the same.
{% endhint %}

4. Upon successful completion, Your bot will be connected to WhatsApp. But as a last step, You have to update your payment method.

### Need Help?

If your agent doesn’t show up after installation or you encounter code-related issues, contact us at [**support@botpenguin.com**](mailto:support@botpenguin.com) or reach out directly via the WhatsApp Support option. We typically respond within 48 business hours.