# WhatsApp

## WhatsApp Agent Settings

WhatsApp Agent Settings allow you to configure how human agents handle conversations on WhatsApp after a chatbot handoff. These settings control agent availability, message behavior, routing rules, and customer experience during live chats.

Proper configuration ensures seamless collaboration between automation and human support on WhatsApp.

### How to Access

1. Log into your **BotPenguin** dashboard.
2. Navigate to the **Agents** sidebar.
3. Select the agent you wish to configure.
4. Click on **Agent Settings**.
5. Under Agent Settings, choose the Whatsapp sub-tab.

<figure><img src="/files/xv4a7WwmqjDdSlUDgwkF" alt=""><figcaption></figcaption></figure>

6. Then click on Integrate whatsapp button.

#### Complete Meta Automated onboarding <a href="#id-2.2-complete-meta-automated-onboarding" id="id-2.2-complete-meta-automated-onboarding"></a>

1. Select all the pre-requisite and click "Proceed"

<figure><img src="/files/IkL1bSWBDphFY3kGtIf0" alt=""><figcaption></figcaption></figure>

2. Choose Automated or Manual onboarding. In this document, We will talking about Automated onboard.

<figure><img src="/files/aclmiBUv9aHAroDM7692" alt=""><figcaption></figcaption></figure>

3. It will open up a new pop-up window where you have to complete the Meta onboarding.

<figure><img src="/files/QhMTVXYoMJmcWOlPOq2G" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Please make sure that you have not blocked the pop-up window in your browser, If yes, Please enable the same.
{% endhint %}

4. Upon successful completion, Your bot will be connected to WhatsApp. But as a last step, You have to update your payment method.

### Need Help?

If your agent doesn’t show up after installation or you encounter code-related issues, contact us at [**support@botpenguin.com**](mailto:support@botpenguin.com) or reach out directly via the WhatsApp Support option. We typically respond within 48 business hours.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/agent-settings/whatsapp.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.