Install Agent on Whatsapp

This section contains essential information and step-by-step guidance for installing and connecting your Agent with WhatsApp inside BotPenguin.

What is Install Agent – WhatsApp?

Installing an Agent on WhatsApp allows you to automate conversations, manage customer queries, and deploy AI-powered interactions directly on your WhatsApp Business account.

Once connected, your Agent can handle messages, automate workflows, and improve response efficiency on WhatsApp.

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Benefits of Install Agent – WhatsApp

• 🚀 Automate customer conversations on WhatsApp instantly

• 🤖 Deploy AI-powered responses for better engagement

• 📲 Manage chats centrally from BotPenguin Inbox

• 🔄 Enable scalable customer support operations

• 💬 Improve response time and customer satisfaction

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How to Use Install Agent on Whatsapp

1. Go to the “Agent” section from the left sidebar.

2. Select the agent you want to install.

3. Click on the “Install Agent” button.

1. Select “Whatsapp” and click “Next”.

1. Select all the WhatsApp prerequisites by checking all the required boxes.

2. Click on “Proceed”.

1. Click on “Connect with Facebook” to begin Meta onboarding.

⚠️ Make sure pop-ups are enabled in your browser.

1. Click on Continue.

1. Select your Business Assets and clicck on next button.

1. Click on " Use a new or existing Whatsapp Number" option.

1. Review what you will be sharing and click on "Confirm" button.

1. Click on "Add a payment method" option.

1. In the "Meta Business Manager," locate and click on the "Payment Setting" button for your WhatsApp Account.

Payment Setting

Navigate to Billing and Payments Page

1. On the "Billing and Payments" page, click on the "Add Payment Method" option to add a new payment method.

Manage Payment Method

Select Payment Method Type

1. Choose the payment method type that you want to use for your WhatsApp account.

Select Payment Method Type

Enter Payment Details

1. Enter the necessary payment details based on the selected payment method.

Enter Payment Details

Verify Payment Method

1. Once you have entered the payment details, proceed with the verification process.

Update Business Information

1. After successful verification, make any necessary updates to your business information.

2. You have successfully updated the payment method on your WhatsApp account.

Completion Line

🎉 Congratulations, you have successfully completed this section! You're one step closer to mastering BotPenguin.

FAQs

Why am I unable to see the "Connect with Facebook" option?

Ensure that you have selected all the required prerequisites. Also, check that your browser pop-ups are not blocked.

Do I need a Facebook Business Manager account?

Yes. A verified Facebook Business Manager account is required to connect WhatsApp Business API.

What happens if I disconnect the WhatsApp account?

Your Agent will stop receiving and sending WhatsApp messages until the account is reconnected.

Support Prompt

If you still have questions for our team, write to us at [email protected]. We’ll get back to you within 48 hours.