Install Agents on Telegram

This section contains essential information and step-by-step guidance for installing and connecting your Agent with Telegram inside BotPenguin.

What is Install Agent – Telegram?

Installing an Agent on Telegram allows you to automate conversations, manage user queries, and deploy AI-driven chat experiences directly on your Telegram bot.

Once connected, your Agent can respond to messages, trigger workflows, and manage conversations from the BotPenguin Inbox.

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Benefits of Install Agent – Telegram

• 🚀 Automate Telegram conversations instantly

• 🤖 Enable AI-powered responses

• 📥 Manage all Telegram chats in one Inbox

• ⚡ Improve response time and efficiency

• 📈 Scale customer engagement seamlessly

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Before You Begin

• A Telegram account, to create your bot through @BotFather

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How to Install Agent – Telegram

Follow these steps to successfully connect your Agent with Telegram:

Part A: Create Your Bot with BotFather

1. Open Telegram and search for @BotFather.

2. Start a chat with BotFather and enter the command /newbot.

3. BotFather will ask you to choose a name for your bot. Enter and submit a bot name.

1. Next, choose a username for your bot. The username must end in "bot" (e.g., MySupportBot).

2. Once the username is accepted, BotFather will generate your Authentication Token. Copy it.

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Part B: Connect Your Bot in BotPenguin

1. Go to the "AI Agent" section from the left sidebar. Select the Agent you want to install on Telegram.

2. Once opened, you'll see a menu screen. Click on the third option, "Install Agent."

1. You'll see all the platforms where you can install your Agent. Under Social Platforms, select "Telegram."

1. Enter your Telegram Username and the Authentication Token you copied from BotFather.

1. Click "Connect."

Once verification is successful, your Telegram Agent will be connected and ready to use.

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Troubleshooting

Verification fails even though the token looks correct

Confirm the token was copied in full from @BotFather with no extra spaces, and that it belongs to the same bot as the username entered.

Telegram doesn't appear under Social Platforms

Refresh the Install Agent screen. If it still doesn't appear, confirm your BotPenguin plan includes Telegram as a supported channel.

Agent connects but doesn't respond to messages in Telegram

Make sure the bot hasn't been blocked or deleted from @BotFather, and that the Agent is active in BotPenguin.

"Username already connected" error during setup

This Telegram bot is already linked to another Agent. Disconnect it from the other Agent first, or create a new bot via @BotFather.

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FAQs

Where do I get the Telegram Bot Token?

You can generate the Bot Token by creating a bot through @BotFather on Telegram.

What if my Bot Token is invalid?

Ensure you copied the complete token correctly. If the issue persists, regenerate a new token using @BotFather.

What permissions does BotPenguin require?

BotPenguin requires access to manage messages, view account information, and automate conversations.

Will disconnecting Telegram stop message delivery?

Yes. Once disconnected, your Agent will no longer send or receive Telegram messages until reconnected.

Is Telegram integration available on all plans?

Telegram integration is available only on plans where Telegram is enabled.

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Support

If you still have questions for our team, write to us at [e-mail]. We'll get back to you within 48 hours.

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🎉 Completion

🎉 Congratulations, you have successfully installed your Agent on Telegram!