> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/communication-style.md).

# Communication Style

Configure the communication style of the Agent

### What is this?

The **Communication Style** section lets you control how your AI Agent communicates with users. It defines the tone, structure, language, and presentation of the agent’s responses—ensuring conversations reflect your brand and user expectations.

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### Why is it beneficial?

* Ensures consistency in tone and personality across customer interactions
* Allows alignment of response structure and formality to your business domain
* Supports multilingual preferences for global reach
* Provides control over how detailed or concise the answers should be

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### How to configure it

1. Go to [**BotPenguin**](https://app.botpenguin.com/) and log in to your account.
2. Click on **Agents** from the left-hand menu and select your AI Agent.
3. Navigate to the **AI Agent Personality & Instructions** section and go to the **Communication Style** tab.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FosmKHsPVfYBSukEYFBT8%2Fimage.png?alt=media&amp;token=7d47453f-f95d-40c0-bd0f-6a89f178262d" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FqK3NKVnh8mEBLTKpuGIS%2Fimage.png?alt=media&amp;token=1232a05c-ee54-447e-b044-d39ea50d4fff" alt=""><figcaption></figcaption></figure>

1. Use the **Answer Length** dropdown to choose how long the AI Agent’s responses should be. You can select from:
   1. Very Short,
   2. Short,
   3. Medium,
   4. Long, or
   5. Let Agent Decide.
2. In the **Answer As** dropdown, decide the point of view for the response:
   1. First Person,
   2. Second Person,
   3. Third Person, or
   4. Let Agent Decide.
3. Set the **Tone** for responses. Available options include:
   1. Formal,
   2. Informal,
   3. Joyful,
   4. Sincere, or
   5. Let Agent Decide.
4. Choose the **Language** in which the AI Agent will respond. Options include:
   1. English,
   2. Hindi,
   3. Spanish,
   4. French,
   5. German, or
   6. Let Agent Decide.
5. Select the preferred **Answer Formatting** style:
   1. Bullet List,
   2. Numbered List,
   3. Paragraph, or
   4. Let Agent Decide.
6. Toggle the switch for **Included Sources for Response** to ON if you want the AI Agent to show the source of the response content (useful for transparency in knowledge-based queries).

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FFJteH4UETUIFFANg5q2Q%2Fimage.png?alt=media&amp;token=48a27a83-44b2-4810-8c2e-a8dcca2a46c4" alt=""><figcaption></figcaption></figure>

4. Once you have finalized all configurations, click on **Update** to save your settings or **Update & Next.**

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### Need Help?

If the selected communication settings are not being reflected properly, or the agent output feels inconsistent, write to us at [**support@botpenguin.com**](mailto:support@botpenguin.com). Our team will get back to you within 48 business hours.