# Communication Style
### What is this?
The **Communication Style** section lets you control how your AI Agent communicates with users. It defines the tone, structure, language, and presentation of the agent’s responses—ensuring conversations reflect your brand and user expectations.
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### Why is it beneficial?
* Ensures consistency in tone and personality across customer interactions
* Allows alignment of response structure and formality to your business domain
* Supports multilingual preferences for global reach
* Provides control over how detailed or concise the answers should be
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### How to configure it
1. Go to [**BotPenguin**](https://app.botpenguin.com/) and log in to your account.
2. Click on **Agents** from the left-hand menu and select your AI Agent.
3. Navigate to the **AI Agent Personality & Instructions** section and go to the **Communication Style** tab.
1. Use the **Answer Length** dropdown to choose how long the AI Agent’s responses should be. You can select from:
1. Very Short,
2. Short,
3. Medium,
4. Long, or
5. Let Agent Decide.
2. In the **Answer As** dropdown, decide the point of view for the response:
1. First Person,
2. Second Person,
3. Third Person, or
4. Let Agent Decide.
3. Set the **Tone** for responses. Available options include:
1. Formal,
2. Informal,
3. Joyful,
4. Sincere, or
5. Let Agent Decide.
4. Choose the **Language** in which the AI Agent will respond. Options include:
1. English,
2. Hindi,
3. Spanish,
4. French,
5. German, or
6. Let Agent Decide.
5. Select the preferred **Answer Formatting** style:
1. Bullet List,
2. Numbered List,
3. Paragraph, or
4. Let Agent Decide.
6. Toggle the switch for **Included Sources for Response** to ON if you want the AI Agent to show the source of the response content (useful for transparency in knowledge-based queries).
4. Once you have finalized all configurations, click on **Update** to save your settings or **Update & Next.**
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### Need Help?
If the selected communication settings are not being reflected properly, or the agent output feels inconsistent, write to us at [**support@botpenguin.com**](mailto:support@botpenguin.com). Our team will get back to you within 48 business hours.
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