> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/setting-up-your-ai-agent/communication-style.md).

# Communication Style

### What is this?

The **Communication Style** section lets you control how your AI Agent communicates with users. It defines the tone, structure, language, and presentation of the agent’s responses—ensuring conversations reflect your brand and user expectations.

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### Why is it beneficial?

* Ensures consistency in tone and personality across customer interactions
* Allows alignment of response structure and formality to your business domain
* Supports multilingual preferences for global reach
* Provides control over how detailed or concise the answers should be

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### How to configure it

1. Go to [**BotPenguin**](https://app.botpenguin.com/) and log in to your account.
2. Click on **Agents** from the left-hand menu and select your AI Agent.
3. Navigate to the **AI Agent Personality & Instructions** section and go to the **Communication Style** tab.

<figure><img src="/files/R3XncZXy60dnvkgZu5eg" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/QXsp5cYRojr1TjXEpV7D" alt=""><figcaption></figcaption></figure>

1. Use the **Answer Length** dropdown to choose how long the AI Agent’s responses should be. You can select from:&#x20;
   1. Very Short,&#x20;
   2. Short,&#x20;
   3. Medium,&#x20;
   4. Long, or&#x20;
   5. Let Agent Decide.
2. In the **Answer As** dropdown, decide the point of view for the response:&#x20;
   1. First Person,&#x20;
   2. Second Person,&#x20;
   3. Third Person, or&#x20;
   4. Let Agent Decide.
3. Set the **Tone** for responses. Available options include:&#x20;
   1. Formal,&#x20;
   2. Informal,&#x20;
   3. Joyful,&#x20;
   4. Sincere, or&#x20;
   5. Let Agent Decide.
4. Choose the **Language** in which the AI Agent will respond. Options include:&#x20;
   1. English,&#x20;
   2. Hindi,&#x20;
   3. Spanish,&#x20;
   4. French,&#x20;
   5. German, or&#x20;
   6. Let Agent Decide.
5. Select the preferred **Answer Formatting** style:&#x20;
   1. Bullet List,&#x20;
   2. Numbered List,&#x20;
   3. Paragraph, or&#x20;
   4. Let Agent Decide.
6. Toggle the switch for **Included Sources for Response** to ON if you want the AI Agent to show the source of the response content (useful for transparency in knowledge-based queries).

<figure><img src="/files/dxvIvBvc3WCCsID52RhK" alt=""><figcaption></figcaption></figure>

4. Once you have finalized all configurations, click on **Update** to save your settings or **Update & Next.**

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### Need Help?

If the selected communication settings are not being reflected properly, or the agent output feels inconsistent, write to us at [**support@botpenguin.com**](mailto:support@botpenguin.com). Our team will get back to you within 48 business hours.