> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/training-your-ai-agent/faqs.md).

# FAQ's

### What is this?

The **FAQs** tab lets you manually train your AI Agent using question–answer pairs. These entries act as a reliable, structured source of truth that your agent can use to respond to recurring queries more precisely.

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### How to configure it

1. Go to [**BotPenguin**](https://app.botpenguin.com/) and log in to your account.
2. Click on **Agents**, choose the desired agent, and go to the **Agent Knowledge Base** section.

<figure><img src="/files/PTL2gzrM3Mz808YcPXmI" alt=""><figcaption></figcaption></figure>

4. Click on the **FAQs** tab to access the FAQ management interface.
5. Start by clicking **Add Category** to create a category name for your FAQs (e.g., Billing, General, Product Setup).
6. The category table displays the following:
   * **Category**: The name of each category
   * **Questions**: The number of FAQs it contains
   * **Last Trained**: Timestamp of the latest update
   * **Actions**:
     * ✏️ Edit category name
     * 🗑️ Delete the category

<figure><img src="/files/II6Cr1x7Zlh7QioenyEW" alt=""><figcaption></figcaption></figure>

7. Click on any category to view and manage its FAQs. Inside each category:

* View the FAQ table with columns for:
  * **Question**
  * **Answer**
  * **Created At**
  * **Updated At**
  * **Actions**: Edit or Delete individual pairs
* Use the checkbox to **Select Multiple FAQs** for batch deletion
* Use the **Search Bar** to filter questions
* Click **Export Question** to download all FAQs in `.csv` format
* Click **Upload** to import FAQs from a CSV or Excel file

4. Click **Add FAQ** to create a new Q\&A manually
   * Fill in the question and answer
   * Click **Save** to confirm or **Discard** to cancel

<figure><img src="/files/8sqNIIMQszz3Z0MBKPZ5" alt=""><figcaption></figcaption></figure>

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### Need Help?

If your FAQs fail to upload or aren’t being reflected in responses, please reach out to [**support@botpenguin.com**](mailto:support@botpenguin.com). Our team will respond within 48 business hours.