# FAQ's

### What is this?

The **FAQs** tab lets you manually train your AI Agent using question–answer pairs. These entries act as a reliable, structured source of truth that your agent can use to respond to recurring queries more precisely.

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### How to configure it

1. Go to [**BotPenguin**](https://app.botpenguin.com/) and log in to your account.
2. Click on **Agents**, choose the desired agent, and go to the **Agent Knowledge Base** section.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2Fm9LgKBdx3Q0Ao5sGZhBL%2Fimage.png?alt=media&#x26;token=a3f9dadb-333a-4c07-810e-39b8e241dc3e" alt=""><figcaption></figcaption></figure>

4. Click on the **FAQs** tab to access the FAQ management interface.
5. Start by clicking **Add Category** to create a category name for your FAQs (e.g., Billing, General, Product Setup).
6. The category table displays the following:
   * **Category**: The name of each category
   * **Questions**: The number of FAQs it contains
   * **Last Trained**: Timestamp of the latest update
   * **Actions**:
     * ✏️ Edit category name
     * 🗑️ Delete the category

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2F6vJhGfsXmwa8KUyTpsx1%2Fimage.png?alt=media&#x26;token=3364f413-78e6-4145-a594-3af6d44ca5fd" alt=""><figcaption></figcaption></figure>

7. Click on any category to view and manage its FAQs. Inside each category:

* View the FAQ table with columns for:
  * **Question**
  * **Answer**
  * **Created At**
  * **Updated At**
  * **Actions**: Edit or Delete individual pairs
* Use the checkbox to **Select Multiple FAQs** for batch deletion
* Use the **Search Bar** to filter questions
* Click **Export Question** to download all FAQs in `.csv` format
* Click **Upload** to import FAQs from a CSV or Excel file

4. Click **Add FAQ** to create a new Q\&A manually
   * Fill in the question and answer
   * Click **Save** to confirm or **Discard** to cancel

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FLoyi4msDE9YR9xosa49v%2Fimage.png?alt=media&#x26;token=266f33b4-60cc-496d-813e-b5bf6935af40" alt=""><figcaption></figcaption></figure>

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### Need Help?

If your FAQs fail to upload or aren’t being reflected in responses, please reach out to [**support@botpenguin.com**](mailto:support@botpenguin.com). Our team will respond within 48 business hours.