> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/training-your-ai-agent/faqs.md).

# FAQ's

### What is this?

The **FAQs** tab lets you manually train your AI Agent using question–answer pairs. These entries act as a reliable, structured source of truth that your agent can use to respond to recurring queries more precisely.

***

### How to configure it

1. Go to [**BotPenguin**](https://app.botpenguin.com/) and log in to your account.
2. Click on **Agents**, choose the desired agent, and go to the **Agent Knowledge Base** section.

<figure><img src="/files/PTL2gzrM3Mz808YcPXmI" alt=""><figcaption></figcaption></figure>

4. Click on the **FAQs** tab to access the FAQ management interface.
5. Start by clicking **Add Category** to create a category name for your FAQs (e.g., Billing, General, Product Setup).
6. The category table displays the following:
   * **Category**: The name of each category
   * **Questions**: The number of FAQs it contains
   * **Last Trained**: Timestamp of the latest update
   * **Actions**:
     * ✏️ Edit category name
     * 🗑️ Delete the category

<figure><img src="/files/II6Cr1x7Zlh7QioenyEW" alt=""><figcaption></figcaption></figure>

7. Click on any category to view and manage its FAQs. Inside each category:

* View the FAQ table with columns for:
  * **Question**
  * **Answer**
  * **Created At**
  * **Updated At**
  * **Actions**: Edit or Delete individual pairs
* Use the checkbox to **Select Multiple FAQs** for batch deletion
* Use the **Search Bar** to filter questions
* Click **Export Question** to download all FAQs in `.csv` format
* Click **Upload** to import FAQs from a CSV or Excel file

4. Click **Add FAQ** to create a new Q\&A manually
   * Fill in the question and answer
   * Click **Save** to confirm or **Discard** to cancel

<figure><img src="/files/8sqNIIMQszz3Z0MBKPZ5" alt=""><figcaption></figcaption></figure>

***

### Need Help?

If your FAQs fail to upload or aren’t being reflected in responses, please reach out to [**support@botpenguin.com**](mailto:support@botpenguin.com). Our team will respond within 48 business hours.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.botpenguin.com/ai-agents/creating-ai-agents-in-botpenguin/training-your-ai-agent/faqs.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.