BotPenguin’s all-new Live Chat feature!

The live chat feature enables human agents to answer the customers’ queries as there might be some scenarios wherein you want a human to answer the queries. If you want to learn how to add an agent, click on this link To add this feature to your bot, all you […]

Adding a Human Agent to the bot

Although BotPenguin seamlessly interacts with the customers, there might arise a situation that could only be resolved by a human agent. So, there is an option to add an agent so that when you want a human to answer the queries, customers could directly interact with them through the bot. […]

How to temporarily disable my bot?

It might happen under certain circumstances that you do not want to appear the bot to be visible on your website for some time. For this, there is an option to temporarily disable the bot. Follo these simple steps to deactivate your bot : Go to the BotPenguin dashboard, click […]

An Overview of BotPenguin Dashboard

This is basically the homepage of your bot. Here you’ll see the most relevant information about your account, analytics of the leads who visited your website and the bots associated with your account. As you can see on the top, there are 4 sections: Messages: As the message limits are […]

Training your bot – Building its flow

After creation, now as your bot is ready to rock and roll on your website, you are free to decide what information you want to capture from the leads coming through the bot. BotPenguin will talk to your customers, and within seconds will inform you who has visited your website […]