Agent Knowledge Base

Centralize and manage all the knowledge sources your AI Agent should learn from—web content, internal files, and structured FAQs. This section defines what your agent knows.

What is this?

The Agent Knowledge Base is where you train your AI Agent using external and internal data sources. Whether it’s web pages, documents, or manually entered FAQs, this section ensures your agent responds with information that's accurate, up-to-date, and relevant to your business.

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Why is it beneficial?

• Multi-source learning: Pulls from diverse knowledge formats to improve response quality

• Up-to-date training: Allows real-time retraining to reflect the latest content

• Configurable control: Lets you enable, disable, edit, or categorize knowledge as needed

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What’s inside?

This section is organized into three core sub-tabs:

1. Website Train your AI Agent on live web pages or full websites. Choose what to import, group links into categories, and even include image-based content.

2. File Upload Upload internal documents like PDFs, spreadsheets, and Word files for the agent to learn from. Supports formats such as .pdf, .docx, .xlsx, .csv, and more.

3. FAQs Manually input or bulk upload question–answer pairs that serve as structured responses to frequently asked queries. Categories and export/import features are also supported.

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Need Help?

If your knowledge sources aren’t being applied correctly or agent responses don’t reflect the expected content, contact us at [email protected]. Our team will get back to you within 48 business hours.