General

This page contains all the necessary information regarding the General section of the Telegram Chatbot settings

The General section allows you to configure core interaction settings for your Telegram chatbot. Below are the fields and their functionalities:

1. Session Timeout

   • Define the time limit after which the chat session will automatically end if the user does not respond to the bot's messages.

2. Restart Chat Keywords

   • Specify keywords to restart the chat. For example, entering "restart" will trigger a new chat session. Multiple keywords can be added.

3. Live Chat Expiry

   • Set a time limit for live chat requests. If no agent accepts the request within this time, the live chat request will expire.

4. Live Chat Request Keywords

   • Add keywords to initiate a live chat request. For instance, typing "live agent" will request live agent support.

5. Unavailability Message

   • Customize the message shown when live chat support is unavailable. Example: "Live chat is currently unavailable. Sorry for the inconvenience."

6. Completion Message

   • Provide a message that appears when a chat session concludes. This can include instructions for restarting or requesting live chat again.

7. User Inactivity Message

   • Configure a message to prompt the user when there is no activity. Example: "It seems you haven't responded. Please reply to continue."