Unanswered Questions

Analyze the questions the bot was unable to answer using Unanswered Questions.

How to see unanswered questions of your AI Chatbot?

1. Log into your BotPenguin, and choose the bot you wish to analyse.

1. Click on “Train Your AI Chat Bot” and go your AI Chat Bot.

1. Click on the "Unanswered Questions'.

2. A list of all the unanswered questions will be visible on the screen. You can choose the date ranges for which the questions are to be shown, or download the same using the export button.

1. Choosing the questions, the bot can be trained using the FAQ tab.

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FAQ's:

Here are some FAQ's asked regarding Unanswered Questions:

Why are unanswered questions important for training?

They show what real users are asking but not getting answers to. Training on these helps your bot improve where it’s currently falling short.

What’s the best way to respond to these missed questions?

Add clear answers to your FAQ section or directly into your training data. You can also create a new category for repeated missed topics.

How often should I check for unanswered questions?

Weekly reviews are ideal—this keeps your bot updated with user needs and ensures continued accuracy.

What if the unanswered question is too broad or vague?

You can rephrase it into a more specific, helpful FAQ and train the bot accordingly. Or add follow-up prompts to guide users better.

Can I train the unanswered questions from the same tab?

No, you will have to see to the training using the other tabs, preferably FAQ.

If everything is correct and you are still unable to move forward, write to us at [e-mail]. We will respond back within 48 business hours.