# Creating Your First Chatbot

### What is Chatbot Description?

The **Chatbot Description** provides a clear understanding of BotPenguin’s AI-powered conversational assistant. It explains how BotPenguin chatbots automate interactions, offer instant support, capture user data, and guide customers across multiple digital channels—without manual involvement.

Chatbots built using BotPenguin leverage advanced NLP to understand intent, respond accurately, and deliver smooth, personalized conversations across websites, WhatsApp, Facebook, Instagram, Telegram, MS Teams, and SMS.

***

### How to Use Chatbot Description

Below is the step-by-step guide to creating your chatbot inside BotPenguin.

1. **Open the Bots Section**

From the left sidebar, click on **“Bots”**.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2Fw3xh7dlIH7gbtXohkb2d%2Fimage.png?alt=media&#x26;token=86a5ede9-d5fd-4b32-ae45-0ea81aa27d82" alt=""><figcaption></figcaption></figure>

2. **Create a New Bot**

Click on **“Create New Bot”** to start building a new chatbot.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FwMk3srA05zMdBIjmcA7v%2Fimage.png?alt=media&#x26;token=dfd82e11-856e-4741-b9ec-b215a780646e" alt=""><figcaption></figcaption></figure>

3. **Select Chatbot Platform**

Choose the type of bot you want to connect with (Website, WhatsApp, Facebook, Instagram, Telegram, MS Teams, SMS).

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2Fo7jTHJTELfCU332JTnKF%2Fimage.png?alt=media&#x26;token=5dc5bc61-383e-4afe-9828-d96e59f0184a" alt=""><figcaption></figcaption></figure>

4. Select the Usecase of the Chatbot and accordingly it will apply the Chatflow to the Chatbot.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2F7gtxVPJE79MCPX6F9X6T%2Fimage.png?alt=media&#x26;token=ea34dbcd-1ec8-4a0d-b3d1-6663fe67cc8d" alt=""><figcaption></figcaption></figure>

5. Configure the chatflow.

{% content-ref url="website-mobile-app-bot/manage-chatflow" %}
[manage-chatflow](https://help.botpenguin.com/bots/website-mobile-app-bot/manage-chatflow)
{% endcontent-ref %}

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2Fk9Auq6CbIXtdC3djU3lO%2Fimage.png?alt=media&#x26;token=2ce7fd5b-3695-4ee9-9c2b-ac69a0976477" alt=""><figcaption></figcaption></figure>

6. Double Click on the Component to open the Configure window of the particular Component.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FKVUaeApaQulQ3Nev4SGU%2Fimage.png?alt=media&#x26;token=bec0aefd-6142-488b-acea-3be6ddfad414" alt=""><figcaption></figcaption></figure>

7. Configure the General and Advance settings of the particular component.
8. Click on Classic Builder button to switch to Classic mode.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FFAt8CYpcwluIevRd4J7E%2Fimage.png?alt=media&#x26;token=494c635f-39db-4cbf-83f8-2655febb7b98" alt=""><figcaption></figcaption></figure>

9. And the mode will be switched to classic.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FG50PgNkWNySYWGSAbw6y%2Fimage.png?alt=media&#x26;token=516a7a3d-e7e8-403f-80eb-9416aa6d0e9e" alt=""><figcaption></figcaption></figure>

10. Click on Import Template button to import the existing Chat Templates into your Chatflow or create new one from the scratch.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FLVaQQqIeaT1dI0taJYQy%2Fimage.png?alt=media&#x26;token=46271c41-6320-4218-b2a3-fe1daf1ac5ea" alt=""><figcaption></figcaption></figure>

You may select from existing templates or skip this step to build your bot from scratch.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2F7NVU5zRB1d8RO4GO7YE3%2Fimage.png?alt=media&#x26;token=e76a52a8-9d97-4ca8-a267-66547b8bf480" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FMeNgRgYGbkERjEb2hlZa%2Fimage.png?alt=media&#x26;token=6a71b12a-2c36-44fa-9db1-551a30fe108d" alt=""><figcaption></figcaption></figure>

11. Click on **"Test"** button to test your chatflow on website or Landing Page.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2Fc8s0m6l71Q23q6ybYCnm%2Fimage.png?alt=media&#x26;token=fba2434b-db29-4ced-ac49-00a463d037ca" alt=""><figcaption></figcaption></figure>

12. Click on Install button to install the Chatbot on different platforms.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FUCEBZB7UCSeUVysb4co6%2Fimage.png?alt=media&#x26;token=23be9b3e-eeef-4a4b-9acc-a91121525a63" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FWdRAR9DsEXXQhBaIvjk6%2Fimage.png?alt=media&#x26;token=6c9b322f-20b8-4a64-9070-fc2a6c16c875" alt=""><figcaption></figcaption></figure>

{% content-ref url="website-mobile-app-bot/bot-setup-and-installation" %}
[bot-setup-and-installation](https://help.botpenguin.com/bots/website-mobile-app-bot/bot-setup-and-installation)
{% endcontent-ref %}

13. **Navigate to Your Created Chatbot**

Navigate to the chatbot you just created. BotPenguin organizes all bots clearly so you can find yours easily.

***

🎉 **Congratulations, you have successfully completed this section! You're one step closer to mastering BotPenguin.**

**Let's Take you to different bots**

Navigate to the specific chatbot you want to make; we have it sorted out.

{% content-ref url="website-mobile-app-bot" %}
[website-mobile-app-bot](https://help.botpenguin.com/bots/website-mobile-app-bot)
{% endcontent-ref %}

{% content-ref url="whatsapp-bot" %}
[whatsapp-bot](https://help.botpenguin.com/bots/whatsapp-bot)
{% endcontent-ref %}

{% content-ref url="instagram-bot" %}
[instagram-bot](https://help.botpenguin.com/bots/instagram-bot)
{% endcontent-ref %}

{% content-ref url="facebook-bot" %}
[facebook-bot](https://help.botpenguin.com/bots/facebook-bot)
{% endcontent-ref %}

{% content-ref url="telegram-bot" %}
[telegram-bot](https://help.botpenguin.com/bots/telegram-bot)
{% endcontent-ref %}

{% content-ref url="ms-teams-bot" %}
[ms-teams-bot](https://help.botpenguin.com/bots/ms-teams-bot)
{% endcontent-ref %}

{% content-ref url="sms-bot" %}
[sms-bot](https://help.botpenguin.com/bots/sms-bot)
{% endcontent-ref %}