Create Chatflow
Create Chatbot allows you to build and configure your AI-powered assistant by selecting a platform, defining goals, and customizing its behavior inside BotPenguin.
Customize Your Chatbot
Your bot looks great—now let’s make it even smarter. This guide will help you edit and customize your chat flow so your chatbot speaks exactly the way you want.
What Is a Chat Flow?
A Chat Flow is the structured sequence of messages that shapes how your chatbot interacts with users. It defines the order of questions, messages, and actions, guiding the entire conversation.
Here’s an example of how a chat flow might look:
How to Customize the Chat Flow
1. Access the Chat Flow Editor
Click the Edit Your Chat Flow tab in your bot dashboard.
Select your pre-created chatbot from the list (you can also search by name).
To start fresh, you have two choices:
2. Import an Existing Flow
Import Flow
Click Import Template on the top-right.
Upload a
.jsonfile containing the chatflow you want to reuse.
Create a New Flow
Click Create New Flow.
Enter a name for your flow, then click Create Flow.
Tools to Edit the Chat Flow
The Chat Flow Editor includes a set of tools to help you build, manage, and refine every part of the conversation.
1. Add New Components
Use the Add New Component menu to insert elements such as:
User input fields (name, email, phone number)
Single-choice or multi-choice questions
Web links
Smart questions
Live Chat transfers
These components help you collect valuable data and create meaningful conversational journeys.
2. Navigation & Design Tools
Toolbar (Bottom-left corner)
This toolbar helps you navigate and manage your flow:
Fit View – Center the flow on screen
Zoom In / Zoom Out – Adjust visibility
Delete Flow – Remove the entire flow and start fresh
Lock Flow – Prevent accidental edits
Mini Map (Bottom-right corner)
Shows your flow’s position, making it easy to find components even in large, branching chat flows.
Line Connectors
Drag connectors between components to define conversation paths.
Test Flow
Click Test Flow to preview how the chatbot will interact with users.
3. Edit & Customize Components
3.1 Editing Existing Components
Click any component (e.g., Welcome Message) to edit its content.
Update text, add your brand name, customize buttons, and click Save.
To view the brief details about the component , view this link:
Components in Chatflow3.2 Create/Reorder Chat Flow
This section visually represents your chatbot conversation as a top-to-bottom flow. Each block represents a message, question, or action that the bot performs.
You can:
Add new components
Reorder existing messages
Duplicate or delete steps
Control the conversation sequence without writing code
Adding Components to the Flow
To add a new step in the conversation:
Click the ➕ (Plus) icon between components
Select a component from the Add Chat Component panel on the left
The component is instantly added to the flow
Available components include:
Message
Phone Number
Email
Name
Text Question
Single Choice / Multiple Choice
Trigger Actions (Live Chat, Assign Chat, Redirect, AI Response)
Reordering Chat Flow
You can easily rearrange the flow to match your desired conversation order.
How to reorder:
Drag and move components up or down
Place them between existing blocks using the dotted layout grid
🔁 Reordering updates the execution sequence automatically.
Duplicating & Deleting Components
Each component includes quick action icons:
Duplicate – Creates a copy of the selected component
Delete – Removes the component from the flow
Use duplication to quickly reuse similar messages or questions.
Connecting the Flow
Each component can be linked to the next step using:
Go to next message (from Customize settings)
Conditional logic using If/Else Branch
Actions like Assign Chat or Redirect
This ensures users are guided smoothly without confusion or dead ends.
4. Ending the Chat Flow
To finalize your flow:
Go to the last component.
In Go to next message, select End Chat.
⚠️ Important:
The flow must end with End Chat to avoid system errors or incomplete conversations.
How to Transfer Flows Between Bots
Good news—you don’t need to rebuild your flow from scratch!
To transfer flows from one bot to another doesn't require complete reconstruction, it just needs some BotPenguin magic! Use the "Download chatflow" button to download your flows, and import them into the new bots!
If everything looks correct and you are still unable to move forward, write to us at [email protected]. We will respond back within 48 business hours.
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