Multiple Flows (Redirect Component)

This page explains how to create multiple flows within your Website Bot and connect them using the Redirect component

Multiple Flows (Redirect Component)

This page explains how to create multiple flows within your Website Bot and connect them using the Redirect component. With multiple flows, you can build modular conversations and trigger different flows based on user interactions.

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Creating a Trigger Flow

1. Create a New Flow

1. Click on the Bots and Select your bot.

1. Click on the Chatflow tab from the expanded menu.

2. Select the flow you want to edit or create a new flow.

1. Select your pre-created chatbot from the list (you can also search by name).

2. Configure this new flow as needed—it will now appear in your list of available flows.

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Setting Up a Redirect in an Existing Flow

1. Open the Previous Flow

• Go to the flow from which you want to trigger your newly created flow.

2. Add the Redirect Component

• Insert the Redirect component into the chat flow.

• From the dropdown inside the component, select the flow you want the conversation to jump to.

• Select the Chatflow to connect next.

• And after this flow the flow will be redirected to the next selected Chatflow.

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How Flow Redirection Works

When the redirect component is triggered during a conversation, the bot will seamlessly move to the selected flow. This lets you:

• Break complex conversations into smaller, manageable flows

• Create personalized conversation paths

• Build dynamic, flexible chatbot interactions across your website

Using multiple flows and redirect connections helps you structure conversations more efficiently and deliver a smoother experience for users.