SMS Bot

The SMS Bot in BotPenguin enables you to automate conversations, notifications, and alerts through text messages. It helps you reach users directly on their mobile phones without requiring internet access or app installations.

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📌 What is an SMS Bot?

An SMS Bot is an automated system that sends and receives text messages to interact with users. Using BotPenguin’s SMS Bot, you can:

• Respond automatically to user queries

• Send alerts, reminders, and updates

• Capture leads via SMS

• Run SMS-based campaigns and workflows

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📍 Accessing SMS Bot in BotPenguin

1. Log in to your BotPenguin Dashboard

2. Go to Bots from the left menu

3. Click Create Bot or select an existing bot

4. Choose SMS as the channel

5. Build or edit the chatflow.

6. Install the Bot and select Twilio as the provider.

7. Enter your Twilio credentials and save.

8. Once connected, the SMS Bot will start handling SMS conversations automatically.

Bot Setup and Installation

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⚙️ Prerequisites for SMS Bot Setup

To use the SMS Bot, you need:

• An active SMS provider account (e.g., Twilio)

• Account credentials (such as Account SID and Auth Token)

• A valid SMS-enabled phone number

Bot Setup and InstallationEdit and Manage ChatflowInstall SMS BotTrain Your AI ChatbotSMS AutomationSMS Bot AI Settings3rd Party Apps Integrations