# SMS Bot

The **SMS Bot** in BotPenguin enables you to automate conversations, notifications, and alerts through text messages. It helps you reach users directly on their mobile phones without requiring internet access or app installations.

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### 📌 What is an SMS Bot?

An SMS Bot is an automated system that sends and receives text messages to interact with users. Using BotPenguin’s SMS Bot, you can:

* Respond automatically to user queries
* Send alerts, reminders, and updates
* Capture leads via SMS
* Run SMS-based campaigns and workflows

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### 📍 Accessing SMS Bot in BotPenguin

1. Log in to your **BotPenguin Dashboard**
2. Go to **Bots** from the left menu
3. Click **Create Bot** or select an existing bot

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FJPMlVRdjIfHMQ1v8N2k2%2Fimage.png?alt=media&#x26;token=ef70b22f-6027-4203-8114-26879d624695" alt=""><figcaption></figcaption></figure>

4. Choose **SMS** as the channel
5. Build or edit the chatflow.
6. Install the Bot and select **Twilio** as the provider.
7. Enter your Twilio credentials and save.
8. Once connected, the SMS Bot will start handling SMS conversations automatically.

{% content-ref url="sms-bot/bot-setup-and-installation" %}
[bot-setup-and-installation](https://help.botpenguin.com/bots/sms-bot/bot-setup-and-installation)
{% endcontent-ref %}

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### ⚙️ Prerequisites for SMS Bot Setup

To use the SMS Bot, you need:

* An active SMS provider account (e.g., Twilio)
* Account credentials (such as Account SID and Auth Token)
* A valid SMS-enabled phone number

{% content-ref url="sms-bot/bot-setup-and-installation" %}
[bot-setup-and-installation](https://help.botpenguin.com/bots/sms-bot/bot-setup-and-installation)
{% endcontent-ref %}

{% content-ref url="sms-bot/edit-and-manage-chatflow" %}
[edit-and-manage-chatflow](https://help.botpenguin.com/bots/sms-bot/edit-and-manage-chatflow)
{% endcontent-ref %}

{% content-ref url="sms-bot/install-sms-bot" %}
[install-sms-bot](https://help.botpenguin.com/bots/sms-bot/install-sms-bot)
{% endcontent-ref %}

{% content-ref url="sms-bot/train-your-ai-chatbot" %}
[train-your-ai-chatbot](https://help.botpenguin.com/bots/sms-bot/train-your-ai-chatbot)
{% endcontent-ref %}

{% content-ref url="sms-bot/sms-automation" %}
[sms-automation](https://help.botpenguin.com/bots/sms-bot/sms-automation)
{% endcontent-ref %}

{% content-ref url="sms-bot/sms-bot-settings" %}
[sms-bot-settings](https://help.botpenguin.com/bots/sms-bot/sms-bot-settings)
{% endcontent-ref %}

{% content-ref url="sms-bot/3rd-party-apps-integrations" %}
[3rd-party-apps-integrations](https://help.botpenguin.com/bots/sms-bot/3rd-party-apps-integrations)
{% endcontent-ref %}