SMS Chatbot
Set up and configure your SMS chatbot in BotPenguin.
The SMS Chatbot in BotPenguin enables you to automate conversations, notifications, and alerts through text messages. It helps you reach users directly on their mobile phones without requiring internet access or app installations.
📌 What is an SMS Bot?
An SMS Bot is an automated system that sends and receives text messages to interact with users. Using BotPenguin’s SMS Bot, you can:
Respond automatically to user queries
Send alerts, reminders, and updates
Capture leads via SMS
Run SMS-based campaigns and workflows
📍 Accessing SMS Bot in BotPenguin
Log in to your BotPenguin Dashboard
Go to Bots from the left menu
Click Create Bot or select an existing bot
Choose SMS as the channel
Build or edit the chatflow.
Install the Bot and select Twilio as the provider.
Enter your Twilio credentials and save.
Once connected, the SMS Bot will start handling SMS conversations automatically.
⚙️ Prerequisites for SMS Bot Setup
To use the SMS Bot, you need:
An active SMS provider account (e.g., Twilio)
Account credentials (such as Account SID and Auth Token)
A valid SMS-enabled phone number
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