# Telegram Automation ### Overview Telegram Automation in BotPenguin allows you to automate conversations on **Telegram** using AI Agents and rule-based ChatFlows. It helps businesses provide instant support, capture leads, and engage users efficiently through Telegram bots. *** ### Prerequisites Before setting up Telegram Automation, ensure: * An **Active BotPenguin account** * A **Telegram account** * Verified email and phone number in BotPenguin *** ### Telegram Automation Features #### 1. AI-Powered Conversations Enable AI Agents to answer FAQs, understand free-text queries, and provide human-like responses. #### 2. ChatFlows (Rule-Based Automation) Design structured conversations using buttons, quick replies, and conditions to guide users. #### 3. Broadcast Messages Send one-time messages to Telegram users for announcements, updates, and promotions. #### 4. Drip Campaigns Schedule automated follow-up messages to nurture users over time. #### 5. Live Chat Handover Transfer conversations to human agents when needed. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.botpenguin.com/bots/telegram-bot/telegram-automation.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.