# Telegram Automation

### Overview

Telegram Automation in BotPenguin allows you to automate conversations on **Telegram** using AI Agents and rule-based ChatFlows. It helps businesses provide instant support, capture leads, and engage users efficiently through Telegram bots.

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### Prerequisites

Before setting up Telegram Automation, ensure:

* An **Active BotPenguin account**
* A **Telegram account**
* Verified email and phone number in BotPenguin

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### Telegram Automation Features

#### 1. AI-Powered Conversations

Enable AI Agents to answer FAQs, understand free-text queries, and provide human-like responses.

#### 2. ChatFlows (Rule-Based Automation)

Design structured conversations using buttons, quick replies, and conditions to guide users.

#### 3. Broadcast Messages

Send one-time messages to Telegram users for announcements, updates, and promotions.

#### 4. Drip Campaigns

Schedule automated follow-up messages to nurture users over time.

#### 5. Live Chat Handover

Transfer conversations to human agents when needed.