Telegram Automation

Guide to automate your Telegram.

Overview

Telegram Automation in BotPenguin allows you to automate conversations on Telegram using AI Agents and rule-based ChatFlows. It helps businesses provide instant support, capture leads, and engage users efficiently through Telegram bots.

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Prerequisites

Before setting up Telegram Automation, ensure:

• An Active BotPenguin account

• A Telegram account

• Verified email and phone number in BotPenguin

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Telegram Automation Features

1. AI-Powered Conversations

Enable AI Agents to answer FAQs, understand free-text queries, and provide human-like responses.

2. ChatFlows (Rule-Based Automation)

Design structured conversations using buttons, quick replies, and conditions to guide users.

3. Broadcast Messages

Send one-time messages to Telegram users for announcements, updates, and promotions.

4. Drip Campaigns

Schedule automated follow-up messages to nurture users over time.

5. Live Chat Handover

Transfer conversations to human agents when needed.

Setup Process

1. Go to Telegram Automation in the BotPenguin dashboard

2. Create or select an existing bot

3. Click on create Telegram bot

4. Connect and verify the bot

5. Create ChatFlows or train your AI Agent

6. Test the bot before publishing