Telegram Triggers

Telegram Bot Settings – Triggers

The Triggers section in Telegram Bot Settings allows you to control when and how your bot responds to user messages. Triggers help route conversations to the correct chat flows, restart conversations, or hand over chats to live agents.

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Accessing Trigger Settings

To open Trigger Settings:

1. Log in to your BotPenguin Dashboard

2. Select your Telegram Bot

3. Go to Settings

4. Click on the Triggers tab

You will land on the Customize Your Bot’s Trigger Settings page.

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Triggers Overview

Trigger settings are divided into three main sections:

1. Bot Triggers

2. Chat Flow Triggers

3. Chatbot Commands

Each section serves a specific purpose in managing user interactions.

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Bot Triggers

Bot Triggers are global triggers that apply across your Telegram bot.

Restart Chat Flow Triggers

These triggers restart the bot conversation from the beginning.

Use case examples:

• User types restart

• User types start over

• User wants to reset the conversation

When triggered, the bot restarts the default chat flow.

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Live Chat Triggers

These triggers transfer the conversation to a live agent.

Use case examples:

• User types agent

• User types support

• User requests human assistance

Once triggered, the conversation is handed over to live chat (if enabled).

⚠️ Both Restart and Live Chat triggers are mandatory fields.

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Chat Flow Triggers

Chat Flow Triggers allow you to assign specific keywords to specific chat flows.

Key Features

• Trigger different chat flows based on user input

• Route users to the correct flow instantly

• Supports keyword-based matching

How to Add Chat Flow Triggers

1. Click Add Trigger Keywords

   1. Click on Add trigger keyword

   2. Enter flow trigger keyword.

   3. Select matching method.

   4. Select the flow from the dropdown.

   5. Click on Add button to add the trigger.

If no triggers are added, the system will display: “No Flow Triggers Found”

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Chatbot Commands

Chatbot Commands let users trigger actions using slash commands (Telegram-style commands).

Examples of Commands

• /start

• /help

• /menu

• /pricing

How to Add a Chatbot Command

1. Click Add Command

2. Enter the command keyword

3. Add the Chatbot Command Description.

4. Assign the next action or chat flow

5. Save the command

If no commands are configured, you will see: “No Chatbot Commands Found”

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Search & Management

• Use Search by Keyword to quickly find triggers or commands

• Edit or remove triggers anytime from this screen

• Changes apply immediately after saving

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Best Practices

• Keep trigger keywords simple and intuitive

• Avoid overlapping keywords across multiple flows

• Always configure Restart and Live Chat triggers

• Use Chatbot Commands for power users and quick navigation

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Notes & Limitations

• Triggers work based on keyword matching

• Telegram platform behavior applies

• Case sensitivity depends on configuration

• Internet connection is required for trigger execution