> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/bots/website-mobile-app-bot/3rd-party-integrations/botpenguin-integrations/integrate-botpenguin-with-claude.md).

# Integrate BotPenguin with Claude

**What is Claude?**

Claude is an AI assistant developed by Anthropic. Integrating Claude with your Customer Panel allows you to connect Claude's AI capabilities to your chatbot using your own Anthropic API key, giving you direct control over the AI model powering your bot.

***

**Benefits of Claude Integration**

* 🤖 Connects a powerful, enterprise-grade AI model to your chatbot.
* 🔑 Lets you use your own Anthropic API key for full control over usage and billing.
* ⚡ Quick to set up — no complex configuration required after connecting.
* 🔒 Keeps your API credentials secure within your own account.
* 🌐 Backed by Anthropic, one of the leading AI safety and research companies.

***

**How to Set Up Claude Integration**

Follow the two-part process below: first generate your API key from Anthropic's platform, then connect it in your Customer Panel.

***

**A. Getting Your Claude API Key from Anthropic**

1. Go to [https://platform.anthropic.com](https://platform.anthropic.com/) and click **"Sign Up"** or **"Sign In"** using your email or Google account.
2. If you are signing up for the first time, complete the onboarding steps by entering your name and company name.
3. If prompted to choose between an Individual or Organization account, select Individual if you are unsure.
4. After completing onboarding, you may be directed to a **billing screen**. You must **purchase credits** before you can generate an API key.
   1. Add a payment method and purchase the minimum required credits to proceed.
5. Once you have credits, you will arrive at the Anthropic Platform home screen.
6. Click on "Get API Key" from the top-right area of the screen.
7. On the API Keys page, click "Create API Key".
   1. Enter a recognizable name for your key (e.g., "Customer Panel").
   2. Click "Create API Key".
8. Your API key will now be displayed. Copy it immediately and store it in a secure location.

{% hint style="info" %}
This key will not be shown again. If lost, you will need to generate a new one.
{% endhint %}

***

**B. Connecting Claude in Your Customer Panel**

1. Log in to your **Customer Panel**.
2. Go to the **"Chatbot"** section and click on the relevant **chatbot**.
3. From within the chatbot, go to **"3rd Party Apps Integration"**.
4. Click on or search for **"Claude"**.
5. Click **"Connect"** next to Claude.
6. Paste the **API key** you copied from Anthropic into the field provided.
7. Click **"Connect"** to finalize the integration.

Once connected, the Claude integration status will update to **"Integrated"** for that chatbot.

***

#### Troubleshooting

<details>

<summary>API key not accepted in the Customer Panel</summary>

**Likely Cause:** The API key was copied incorrectly or contains extra spaces.

**Resolution:** Copy the API key again from the Anthropic Platform and paste it into the integration field. Ensure there are no leading or trailing spaces.

</details>

<details>

<summary>Unable to generate an API key on the Anthropic Platform</summary>

**Likely Cause:** Billing has not been set up or credits have not been purchased.

**Resolution:** Add a payment method and purchase the required credits. API key generation becomes available only after credits have been added to the account.

</details>

<details>

<summary>Integration status remains "Not Connected" after saving</summary>

**Likely Cause:** The API key is invalid, expired, or the session timed out during setup.

**Resolution:** Re-enter the API key and click **Connect** again. If the issue persists, generate a new API key and retry the connection.

</details>

<details>

<summary>Cannot find "3rd Party Apps Integration" in the chatbot</summary>

**Likely Cause:** You may not have navigated into the specific chatbot, or you don't have the required permissions.

**Resolution:** Go to **Chatbot → \[Select your chatbot]**, and confirm the section is available under your account role. Contact your agency administrator if the option is missing.

</details>

<details>

<summary>API key has been lost or is no longer available</summary>

**Likely Cause:** Anthropic displays API keys only once at the time of creation.

**Resolution:** Navigate to **Anthropic Platform → API Keys**, create a new API key, and update the integration using the new key.

</details>

<details>

<summary>Claude-powered features are not working after integration</summary>

**Likely Cause:** The integration was disconnected or the API key was revoked.

**Resolution:** Verify that the Claude integration shows as connected for that chatbot. If necessary, reconnect using a valid API key.

</details>

<details>

<summary>"Invalid API Key" error appears during connection</summary>

**Likely Cause:** The key may have been deleted, revoked, or copied incompletely.

**Resolution:** Generate a new API key from the Anthropic Platform and update the integration with the new credentials.

</details>

#### FAQs

<details>

<summary>Do I need a paid Anthropic account to integrate Claude?</summary>

Yes. Anthropic requires you to purchase credits before you can generate an API key. You will be prompted to add billing details during the sign-up or onboarding process.

</details>

<details>

<summary>Where do I find the Claude integration in the Customer Panel?</summary>

Go to **Chatbot → \[Select your chatbot] → 3rd Party Apps Integration**, then search for or click on **Claude**.

</details>

<details>

<summary>Should I choose an Individual or Organization account on Anthropic?</summary>

If you are setting this up for personal or small-scale use and are unsure, select **Individual**. You can always update your account type later from your Anthropic account settings.

</details>

<details>

<summary>What do I do if I lose my API key?</summary>

API keys are shown only once at the time of creation. If lost, go to **Anthropic Platform → API Keys**, generate a new key, and reconnect from **Chatbot → 3rd Party Apps Integration → Claude**.

</details>

<details>

<summary>Can I use the same API key across multiple chatbots?</summary>

Technically yes, but it is recommended to create a separate, clearly named API key for each use to make management and revocation easier.

</details>

<details>

<summary>Can I disconnect Claude later?</summary>

Yes. Go to **Chatbot → 3rd Party Apps Integration**, locate **Claude**, and use the **Configure** option to manage or disconnect the integration at any time.

</details>

<details>

<summary>Will disconnecting Claude affect my existing chatbot?</summary>

Disconnecting the integration will remove the API key connection. Any features relying on Claude within that chatbot may stop functioning until a valid key is reconnected.

</details>