AI Settings

This page contains the information on how you can use the BotPenguin AI to enhance your chatbot capabilities.

What are AI Settings?

AI Settings is where you configure the intelligence behind your chatbot — defining how it thinks, responds, and behaves in conversations. This includes setting up your AI provider, crafting the bot's instructions and persona, controlling its communication style, and managing what data it captures from users.

Depending on when your account was created, you will have access to one of two experiences:

Version	Who it's for	What's inside
AI Settings (Latest)	Accounts created recently using the AI Agent component in Chat Flow	Prompt, Communication Style, Meta Data, Advance Setting
AI Setting (Legacy)	Older accounts using the AI Response component in Chat Flow	Basic Configuration, Chatbot Persona, Chat Scenarios, GPT Setup

Not sure which version you have? Open your Chat Flow. If you see an AI Agent component, use the AI Settings doc. If you see an AI Response component, use AI Setting (Legacy).

Both versions allow you to:

• Define your bot's role, tone, and response behaviour

• Connect your own AI API key or use BotPenguin's built-in credits

• Control how the bot communicates with your customers

• Train the bot with your business-specific knowledge

Select the version that applies to your account from the sidebar to get started.