Basic Configuration
Basic Configuration
The Basic Configuration section allows you to set up the core AI capabilities of your website chatbot. This includes integrating an LLM provider, managing AI message usage, and enabling third-party app integrations required for advanced automation.
This setup is essential for activating AI-powered conversations and connecting your chatbot with external tools.
Accessing Basic Configuration
Go to Website Chatbot Settings.
Navigate to Configure Bot Behaviour.
Open the Basic Configuration section.
From here, you can configure the foundational AI and integration settings for your chatbot.
Integrate LLM Provider
To enable AI-generated responses, you must first integrate a Large Language Model (LLM) Provider.
Steps to Integrate an LLM Provider
Under Basic Configuration, click Integrate LLM Provider.
You will be redirected to the Third-party Apps Integration page.
Browse or search for the supported LLM provider.
Click Connect.
Enter the required API credentials and complete authorization.
Once connected, the LLM provider will power your chatbot’s AI responses.
BotPenguin Integrations⚠️ LLM integration is mandatory for AI-based chatbot behavior.
Third-party Apps Integration (LLM & Tools)
The Third-party Apps Integration page lists all supported external applications, CRMs, scheduling tools, payment gateways, and AI providers.
What You Can Do Here
Connect AI/LLM providers
Integrate CRMs to capture and sync leads
Enable appointment scheduling tools
Add payment gateways for transactions
How to Connect an App
Use the Search field to find the app you want.
Click Connect next to the app name.
Complete the authentication steps.
Once successful, the app status will update from Not Connected to Connected.
Integration Status
Not Connected – App is available but not yet linked.
Connected – App is successfully integrated and ready to use in chatflows.
Purchase AI Messages Add-on
AI responses consume AI message credits. If your current plan limit is reached, you can purchase additional AI messages.
How to Purchase AI Messages
In Basic Configuration, click Purchase AI Messages Add-on.
Choose the required AI message pack.
Complete the payment process.
AI messages will be added to your account instantly.
This ensures uninterrupted AI conversations with your users.
Buying Add-On Plans
How Basic Configuration Works Together
Once Basic Configuration is completed:
The LLM provider powers intelligent, real-time AI responses
Third-party integrations enable automation and data syncing
AI message add-ons ensure scalability for high conversation volumes
Together, these settings form the foundation for advanced chatbot behavior.
Important Notes
⚠️ AI responses will not work without an active LLM provider. ⚠️ Ensure API credentials are valid during integration. ⚠️ AI message usage depends on your plan and add-ons.
What to Do Next
After completing Basic Configuration, you can:
Design AI-powered chatflows
Configure chatbot personality
Use integrations inside flows (CRM, scheduling, payments)
Monitor AI usage and performance
Need Help?
If you face any issues while integrating an LLM provider or third-party apps, contact us at: 📧 [email protected]
Our team will respond within 48 business hours.
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