Basic Configuration

Basic Configuration

The Basic Configuration section allows you to set up the core AI capabilities of your website chatbot. This includes integrating an LLM provider, managing AI message usage, and enabling third-party app integrations required for advanced automation.

This setup is essential for activating AI-powered conversations and connecting your chatbot with external tools.

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Accessing Basic Configuration

1. Go to Website Chatbot Settings.

Click on desired bot's setting

1. Navigate to Configure Bot Behaviour.

2. Open the Basic Configuration section.

From here, you can configure the foundational AI and integration settings for your chatbot.

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Integrate LLM Provider

To enable AI-generated responses, you must first integrate a Large Language Model (LLM) Provider.

Steps to Integrate an LLM Provider

1. Under Basic Configuration, click Integrate LLM Provider.

2. You will be redirected to the Third-party Apps Integration page.

3. Browse or search for the supported LLM provider.

4. Click Connect.

5. Enter the required API credentials and complete authorization.

Once connected, the LLM provider will power your chatbot’s AI responses.

⚠️ LLM integration is mandatory for AI-based chatbot behavior.

BotPenguin Integrations

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Third-party Apps Integration (LLM & Tools)

The Third-party Apps Integration page lists all supported external applications, CRMs, scheduling tools, payment gateways, and AI providers.

What You Can Do Here

• Connect AI/LLM providers

• Integrate CRMs to capture and sync leads

• Enable appointment scheduling tools

• Add payment gateways for transactions

How to Connect an App

1. Use the Search field to find the app you want.

2. Click Connect next to the app name.

3. Complete the authentication steps.

4. Once successful, the app status will update from Not Connected to Connected.

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Integration Status

• Not Connected – App is available but not yet linked.

• Connected – App is successfully integrated and ready to use in chatflows.

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Purchase AI Messages Add-on

AI responses consume AI message credits. If your current plan limit is reached, you can purchase additional AI messages.

How to Purchase AI Messages

1. In Basic Configuration, click Purchase AI Messages Add-on.

2. Choose the required AI message pack.

3. Complete the payment process.

4. AI messages will be added to your account instantly.

This ensures uninterrupted AI conversations with your users.

Buying Add-On Plans

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How Basic Configuration Works Together

Once Basic Configuration is completed:

• The LLM provider powers intelligent, real-time AI responses

• Third-party integrations enable automation and data syncing

• AI message add-ons ensure scalability for high conversation volumes

Together, these settings form the foundation for advanced chatbot behavior.

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Important Notes

⚠️ AI responses will not work without an active LLM provider. ⚠️ Ensure API credentials are valid during integration. ⚠️ AI message usage depends on your plan and add-ons.

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What to Do Next

After completing Basic Configuration, you can:

• Design AI-powered chatflows

• Configure chatbot personality

• Use integrations inside flows (CRM, scheduling, payments)

• Monitor AI usage and performance

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Need Help?

If you face any issues while integrating an LLM provider or third-party apps, contact us at: 📧 [email protected]

Our team will respond within 48 business hours.