Install Website Chatbot on None/Not Sure

Use this option when you are unsure about your website technology.

Install Website Chatbot (None / Not Sure Option)

Use this option if:

• Your website is not built on WordPress, Shopify, Wix, or other listed platforms, or

• You are unsure about your website technology, or

• You want to install the chatbot on a custom-built website (HTML, React, Angular, etc.)

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Step 1: Open Website Chatbot Installation

1. Log in to your BotPenguin Dashboard.

2. Go to Bots → select your bot.

3. Click Install Your Chatbot.

1. Under Website Chatbot, choose None / Not Sure.

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Step 2: Copy the Chatbot Script

1. In the Chatbot Installation section, you will see a <script> code snippet.

2. Click the copy icon to copy the full script.

⚠️ Do not modify the script.

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Step 3: Add the Script to Your Website

Paste the copied script into your website’s source code:

Recommended Placement

• Paste the script just before the closing </body> tag on all pages where you want the chatbot to appear.

Common Use Cases

• HTML website: Add to index.html

1. Open your website’s source code or admin panel.

2. Paste the copied script before the closing </body> tag on all pages where you want the chatbot to appear.

3. Save and publish the changes.

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Step 4: Verify Your Website URL

1. Enter your website URL in the Enter your website URL field.

2. Click on Verify.

3. Once verified, the connection status will update from Not Connected.

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Step 5: Share Installation Code (Optional)

If a developer is handling your website:

1. Enter the developer’s email address in the Share Installation Code section.

2. Click Send Email to share the chatbot installation script.

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Step 6: Request BotPenguin Support (Optional)

If you need assistance:

1. Click on Help me in Installing ChatBot.

2. Raise an installation request with the BotPenguin support team.

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Step 7: Test the Chatbot

1. Click on the Test Bot button at the bottom-right corner.

2. Open your website and confirm the chatbot appears and responds correctly.

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Troubleshooting Tips

• Ensure the script is added only once on the website.

• Clear browser cache after publishing changes.

• Make sure the website URL entered for verification is correct and accessible.

• React / Angular / Vue: Add inside the main layout file

• Custom CMS: Paste in global footer or custom script section

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If you still have questions for our team, write to us at [email protected]. We’ll get back to you within 48 hours.