Install Website Chatbot on None/Not Sure

Use this option when you are unsure about your website technology.

Install Website Chatbot (None / Not Sure Option)

Use this option if:

• Your website is not built on WordPress, Shopify, Wix, or other listed platforms, or

• You are unsure about your website technology, or

• You want to install the chatbot on a custom-built website (HTML, React, Angular, etc.)

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Step 1: Open Website Chatbot Installation

1. Log in to your BotPenguin Dashboard.

2. Go to Bots → select your bot.

3. Click Install Your Chatbot.

1. Under Website Chatbot, choose None / Not Sure.

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Step 2: Copy the Chatbot Script

1. In the Chatbot Installation section, you will see a <script> code snippet.

2. Click the copy icon to copy the full script.

⚠️ Do not modify the script.

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Step 3: Add the Script to Your Website

Paste the copied script into your website’s source code:

Recommended Placement

• Paste the script just before the closing </body> tag on all pages where you want the chatbot to appear.

Common Use Cases

• HTML website: Add to index.html

• React / Angular / Vue: Add inside the main layout file

• Custom CMS: Paste in global footer or custom script section

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Step 4: Verify Your Website URL

1. Enter your live website URL in the Enter your website URL field.

2. Click Verify.

3. Once verified, the status will change from Not Connected to connected.

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Step 5: Share Installation Code (Optional)

If a developer is handling your website:

1. Enter the developer’s email address.

2. Click Send Email.

3. The installation code will be emailed directly to them.

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Step 6: Ask BotPenguin Support (Optional)

If you’re unsure how to install:

1. Click Help me in Installing ChatBot.

2. The BotPenguin support team will assist you with setup.

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Step 7: Test the Chatbot

1. Click the Test Bot button (bottom-right).

2. Open your website in a new tab.

3. Confirm the chatbot loads and responds correctly.

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Troubleshooting Tips

• Clear browser and website cache after installation.

• Ensure the script is added only once.

• Make sure the verified URL exactly matches your website domain.

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