# Transfer Chat to WhatsApp Functionality

{% embed url="<https://youtu.be/cNzMG3HX_UE>" %}

## Chat Transfer to Whatsapp

1. Click on bots and select a website bot.
2. Click on Settings
3. Click on "Chat Window" tab.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2F5rH39DljhrMfVbSImXd4%2Fimage.png?alt=media&#x26;token=2c856d8a-6295-477b-a0a6-6a679198b665" alt=""><figcaption></figcaption></figure>

4. You can toggle ON/OFF "Enable Transfer to WhatsApp" button. Once switched ON, user can select to transfer chat to whatsapp.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FERAhX3K9AYUeimXLDndC%2Fimage.png?alt=media&#x26;token=2428071a-7948-452f-8222-9afefc712e11" alt=""><figcaption></figcaption></figure>

5. Now while chatting with a Website bot, user can click on three dots and select "Transfer to Whatsapp". As shown below

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FfK6rfQHDVjuHW2wi434a%2Fimage.png?alt=media&#x26;token=5998cefe-b063-4b5a-9ba2-0ff01f34bec4" alt="" width="375"><figcaption><p>Chat Window</p></figcaption></figure>

6. In the Inbox, a message will be shown indicating that chat has been transferred to whatsapp by the user.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2Fmbj9PkH0cDkZ4UBEiDFP%2Fimage.png?alt=media&#x26;token=926955ee-ad3f-461d-8791-e43225ff71fb" alt=""><figcaption></figcaption></figure>

Done! You have completed setting up Transfer Chat to WhatsApp Functionality.

If everything is correct and you are still unable to move forward, write to us at <support@botpenguin.com>. We will respond back within 48 business hours.