General

This page contains all the necessary information regarding the general section of the Website chatbot settings.

Interactive Guide

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Configure General Settings

1. Go to the “Bots” section from the left sidebar.

2. Select any website bot

3. Select your bot and click on “Settings”.

1. Under the “General” tab, configure the following:

• Waiting Message (e.g., Usual reply time: 2 to 3 Minutes).

This text will be displayed on the bot to inform the users regarding the waiting time.

• Un-availability Message (if support bot is not available)

This message is shown to users when the chatbot or live chat support is unavailable. It helps set clear expectations during offline hours.

• Waiting Message Title (for initiating live chat)

This is the heading displayed above the waiting message while the system is connecting the user to an agent or processing the request.

• Un-availability Message Title (for initiating live chat)

This is the title shown when the chatbot or support team is offline. It appears above the un-availability message for better visibility.

• Choose the “Language”.

This setting defines the primary language in which the chatbot interface and default responses will operate.

• Time Zone

This determines the time reference used for chatbot availability, working hours, and time-based automations.

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Manage Chatbot Status & Behavior

• Toggle “Chatbot Status” ON to make your bot active on the website.

• Send Incomplete Responses

When enabled, the chatbot may send partial responses if the full response generation is interrupted due to timeout or technical issues.

• Invalidate Cache

This option refreshes the chatbot’s cached data. Use it when recent changes are not reflecting on the live website.

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Configure Chat History & Sounds

• Select your preferred “Chat Window Message History” (e.g., Session-based).

Customize sound settings:

• “Bot Pop-up Sound”

• “Message Sound (For Team User)”

• “Message Sound (For End User)”

• “Bot Appearance Sound”

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Enable Data Capture

1. Toggle ON:

• Capture IP & Device Information: When enabled, the system collects visitor IP address and device details for analytics and support tracking purposes.

• Capture URL Source: When enabled, the chatbot captures the URL or source page from which the user initiated the chat. This helps in tracking campaign performance and understanding visitor intent.

• Enable Bot Whitelabel toggle to hide the Chat by BotPenguin tagline from the chatbot

This helps track visitor details for better analytics and follow-ups.

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Save Changes

1. Scroll and click the “Save” button (if applicable) to apply your updates.

If you still have questions for our team, write to us at [email protected]. We’ll get back to you within 48 hours.