# General

### Interactive Guide

{% embed url="<https://app.arcade.software/share/uyD9vJZDJKCvNtPMHr0S>" %}

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### Configure General Settings

1. Go to the “Bots” section from the left sidebar.
2. Select any website bot
3. Select your bot and click on “Settings”.

<figure><img src="/files/lRuSmODAXjLxmjUXTl44" alt=""><figcaption></figcaption></figure>

4. Under the “General” tab, configure the following:

* **Waiting Message** (e.g., Usual reply time: 2 to 3 Minutes).

This text will be displayed on the bot to inform the users regarding the waiting time.

<figure><img src="/files/idvG9xZJSL44PWp9fPvg" alt="" width="375"><figcaption></figcaption></figure>

* **Un-availability Message (if support bot is not available)**

This message is shown to users when the chatbot or live chat support is unavailable. It helps set clear expectations during offline hours.

* **Waiting Message Title (for initiating live chat)**

This is the heading displayed above the waiting message while the system is connecting the user to an agent or processing the request.

* **Un-availability Message Title (for initiating live chat)**

This is the title shown when the chatbot or support team is offline. It appears above the un-availability message for better visibility.

* **Choose the “Language”.**

This setting defines the primary language in which the chatbot interface and default responses will operate.

* **Time Zone**

This determines the time reference used for chatbot availability, working hours, and time-based automations.

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#### Manage Chatbot Status & Behavior

* Toggle “Chatbot Status” ON to make your bot active on the website.
* **Send Incomplete Responses**

When enabled, the chatbot may send partial responses if the full response generation is interrupted due to timeout or technical issues.

* **Invalidate Cache**

This option refreshes the chatbot’s cached data. Use it when recent changes are not reflecting on the live website.

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#### Configure Chat History & Sounds

* Select your preferred “Chat Window Message History” (e.g., Session-based).

Customize sound settings:

* “Bot Pop-up Sound”
* “Message Sound (For Team User)”
* “Message Sound (For End User)”
* “Bot Appearance Sound”

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#### Enable Data Capture

9. Toggle ON:

* **Capture IP & Device Information:** When enabled, the system collects visitor IP address and device details for analytics and support tracking purposes.
* **Capture URL Source:** When enabled, the chatbot captures the URL or source page from which the user initiated the chat.\
  This helps in tracking campaign performance and understanding visitor intent.
* Enable Bot Whitelabel toggle to hide the Chat by BotPenguin tagline from the chatbot

This helps track visitor details for better analytics and follow-ups.

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#### Save Changes

10. Scroll and click the “Save” button (if applicable) to apply your updates.

<figure><img src="/files/3DSQP6SIMpEcjWhjJUzC" alt=""><figcaption></figcaption></figure>

If you still have questions for our team, write to us at [**support@botpenguin.com**](mailto:support@botpenguin.com). We’ll get back to you within 48 hours.


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