# How to use Transfer chat to WhatsApp functionality

The **Transfer Chat to WhatsApp** feature allows you to seamlessly move an ongoing website chatbot conversation to WhatsApp. This helps businesses continue conversations on WhatsApp for better engagement, faster responses, and personalized support.

***

### When to Use This Feature

* When a user wants to continue the conversation on WhatsApp
* For handover to human agents on WhatsApp
* For follow-ups, support, or sales conversations
* To improve customer convenience and response rates

***

### Prerequisites

Before using this feature, ensure the following:

1. A **WhatsApp bot** is properly connected to your BotPenguin account
2. **Transfer to WhatsApp** is enabled in the Website Bot settings
3. A valid WhatsApp number is added in the correct international format
   * Example: `+919876543210`

***

### Enable Transfer to WhatsApp (Admin Setup)

1. Go to **Bots** → Select your **Website Bot**
2. Open **Website Bot Settings**

<figure><img src="/files/Ef58mV64zyV0DHfRasPf" alt=""><figcaption></figcaption></figure>

3. Navigate to Chat Window.
4. Locate **Transfer to WhatsApp**
5. Toggle the option **ON**
6. Enter the WhatsApp number to which chats should be transferred
7. Save the settings

> ⚠️ Make sure the WhatsApp number is active and formatted correctly.

<figure><img src="/files/rCNX7AGDAmZJQZP3Ocrj" alt=""><figcaption></figcaption></figure>

***

### How Users Can Transfer a Chat to WhatsApp

1. Open the **Website Chatbot**
2. Click on the **three dots (⋮)** menu at the side of the chat screen
3. Select **Transfer to WhatsApp**
4. The chat will automatically redirect the user to WhatsApp with the conversation context

<figure><img src="/files/Rko22uzl2ljPPkAf7UqD" alt=""><figcaption></figcaption></figure>

***

### What Happens After Transfer

* The user is redirected to WhatsApp
* The conversation continues on the configured WhatsApp number
* Agents or automation can take over on WhatsApp
* No need for the user to repeat information

***

### Common Issues & Troubleshooting

**Transfer option not visible**

* Ensure the feature is enabled in Website Bot settings

**WhatsApp not opening**

* Check if the WhatsApp number is entered correctly
* Confirm WhatsApp is installed or accessible on the device

**Chat not transferring**

* Verify the WhatsApp bot connection
* Re-save the Website Bot settings

***

### Best Practices

* Inform users when they are being transferred to WhatsApp
* Use this feature for high-intent or support conversations
* Keep WhatsApp response times quick for better experience


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.botpenguin.com/bots/website-mobile-app-bot/how-to-use-transfer-chat-to-whatsapp-functionality.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.