# Sending Emoji's On BotPenguin

{% embed url="<https://youtu.be/uuF73aMvCvw?feature=shared>" %}

## What are Emoji's in Chatflow

Emojis add personality, tone, and emotional context to your chatbot conversations. They help make the bot feel more human and engaging, especially when used for greetings, confirmations, prompts, or feedback messages.

In BotPenguin, you can add emojis directly to **message blocks**, **options**, **buttons**, and even **quick replies** across any chatbot flow.

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### Where to Use Emoji's?

You can use emojis in the following components of your chatbot:

* **Text Message Blocks**
* **Option Buttons**
* **Quick Replies**
* **Welcome Messages**
* **Error or Fallback Messages**
* **Thank You/Confirmation Blocks**
* **Broadcasts**

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### How to Add Emoji's in your Chatflow:

1. Log in to your account at [https://app.botpenguin.com](https://app.botpenguin.com/)
2. Select the chatbot you want to edit, and navigate to the specific flow you want to modify.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FruBKwEX1YZAoKcqW74Ev%2Fimage.png?alt=media&#x26;token=5af10d6e-9b78-4589-b359-d04af271e6d8" alt=""><figcaption></figcaption></figure>

3. Select the Chatflow.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FzE94rsEVT2mwqYoXxqDK%2Fimage.png?alt=media&#x26;token=1b1aa83d-6fe4-44bd-9453-938ce2bf9627" alt=""><figcaption></figcaption></figure>

4. Click on the message block (Text, Option, Button, etc.)
5. In the text editor, place your cursor where you want to insert the emoji
6. Add the emoji using one of the following methods:
   * **Windows:** Press `Windows Key + .` to open the emoji picker
   * **Mac:** Press `Control + Command + Space` to open the emoji picker
   * **Alternate Method:** Go to [https://emojipedia.org](https://emojipedia.org/), copy the emoji, and paste it into the text field

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FTlPkM7u3x3jwY3UKdSih%2Fimage.png?alt=media&#x26;token=61e7143c-d7e2-4b0b-a531-82d2c1780796" alt=""><figcaption></figcaption></figure>

7. Test your flow in to confirm the emoji displays correctly.

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### Best Practices:

* ✅ Use emojis to make replies friendly and expressive (e.g., 👍, 😊, 🎉)
* ✅ Place emojis **after or before** key phrases to improve visibility
* ✅ Limit emoji use in formal flows or B2B support bots
* ❌ Avoid using too many emojis in a single message—it may look unprofessional
* ❌ Do not replace important words with emojis—always keep the meaning clear

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### Example Use Cases

| Use Case         | Message                              |
| ---------------- | ------------------------------------ |
| Welcome Message  | "Hi there! 👋 Welcome to our page!"  |
| Confirmation     | "Great! Your booking is confirmed ✅" |
| Feedback Request | "How did we do? 😊 Let us know!"     |
| Error Message    | "Oops! Something went wrong ❌"       |
| Thank You Note   | "Thanks for chatting with us 🙌"     |

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### FAQ's

<details>

<summary>Emoji not showing properly</summary>

Try a different emoji—some are not supported by all devices

</details>

<details>

<summary>Emoji shows as a square or box</summary>

Ensure the emoji is supported by your OS and browser

</details>

<details>

<summary>Can’t access emoji keyboard</summary>

Use copy-paste method from [https://emojipedia.org](https://emojipedia.org/)

</details>

<details>

<summary>Emoji placement looks awkward</summary>

Reposition in your sentence for better readability

</details>

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If everything is correct and you are still unable to move forward, write to us at <support@botpenguin.com>. We will respond back within 48 business hours.