FAQs

This page gives an in-depth guide into the FAQ section of "Training your AI Bot"

Interactive Guide

Why train the bot with FAQ's?

You can teach your chatbot by adding FAQs (Frequently Asked Questions). Just write common questions your users might ask, and add clear answers. Group similar questions into categories to keep things organized. This helps your bot give faster and better answers. The more helpful questions you add, the smarter your bot becomes over time!

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How to train your AI Chatbot?

1. Log into your BotPenguin, and choose the bot you wish to train.

1. Click on “Train Your AI Chat Bot” and start training your AI Chat Bot.

1. Click on “FAQs” to add the FAQs according to which you want to train your AI Chat Bot.

2. There will be two Options , either Upload or Add Faqs.

a. Uploading FAQs:

What This Feature Does

• Bulk upload FAQs using a CSV file

• Automatically trains the AI chatbot on uploaded questions and answers

• Saves time compared to adding FAQs one by one

Each row in the CSV represents one FAQ (Question + Answer).

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Before You Upload (Important Guidelines)

Please ensure the following before uploading your file:

1. Download the Sample CSV File Use the provided sample file to understand the correct format.

2. Start Entering Data From the 2nd Row

   • The first row contains column headers

   • All FAQ data must start from row 2 onwards

3. One FAQ Per Row

   • Each row should contain exactly one question and its answer

4. Ensure All FAQs Are Unique

   • Duplicate questions may lead to incorrect training or rejection

5. Maximum File Size: 20 MB

   • Files larger than 20 MB will not be uploaded

b. Add FAQs:

• Add the Question and Answer

• Then Click on save button.

Congratulations! You have successfully created your first FAQ. continue to add more to make your bot smarter.

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FAQ's

Here are some common questions asked regarding training with FAQ's:

Where should I upload simple Q&A pairs?

Uploading simple Q/A pairs is best for the FAQ section. Just enter them in the category of your choice and they work!

Can I duplicate the FAQ categories across different bots, or do I need to recreate them manually?

You will have to manually copy the categories across many bots.

Is there a character limit on the FAQ's?

The question has a character limit of about 200 characters, while the answer can be effectively as long as you want.

Are there other ways to upload FAQ's?

Yes! You can upload a CSV file for the the questions. Follow the directions in any category by clicking on the "Upload FAQ's" button.

Can I upload duplicate FAQ's in multiple categories?

No, the same FAQ in different categories us not possible, as BotPenguin will give an error when you try to do this.

Why is the bot saying contradictory information?

This is because the bot has been trained on sources that give the bot contradictory information regarding the same piece of data. Clear this contradiction to let the bot answer clearly.

How long does it take for the bot to train on the FAQ's?

The bot should train on the FAQ's almost instantly. Still, we recommend giving the bot 2 mins to finish training on the same.

Does the bot learn from actual conversations in addition to FAQs?

The bot can learn from the additional questions that are in the unanswered questions, and can be trained for the by answering them in the FAQ's.

If everything is correct and you are still unable to move forward, write to us at [email protected]. We will respond back within 48 business hours.