> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/bots/website-mobile-app-bot/website-chatbot-setup-and-installation/install-your-chatbot/install-your-website-chatbot/install-website-chatbot-on-none-not-sure.md).

# Install Website Chatbot on None/Not Sure

### **Install Website Chatbot (None / Not Sure Option)**

Use this option if:

* Your website is **not built on WordPress, Shopify, Wix, or other listed platforms**, or
* You are **unsure about your website technology**, or
* You want to install the chatbot on a **custom-built website** (HTML, React, Angular, etc.)

***

### **Step 1: Open Website Chatbot Installation**

1. Log in to your **BotPenguin Dashboard**.
2. Go to **Bots** → select your bot.
3. Click **Install Your Chatbot**.

<figure><img src="/files/217TVNbAGYBDZ983OBsj" alt=""><figcaption></figcaption></figure>

4. Under **Website Chatbot**, choose **None / Not Sure**.

<figure><img src="/files/iwzTYthDra2NJKjkjTNM" alt=""><figcaption></figcaption></figure>

***

### **Step 2: Copy the Chatbot Script**

1. In the **Chatbot Installation** section, you will see a `<script>` code snippet.
2. Click the **copy icon** to copy the full script.

> ⚠️ Do not modify the script.

<figure><img src="/files/cVVhS0BeCK6hXLHZIO32" alt=""><figcaption></figcaption></figure>

***

### **Step 3: Add the Script to Your Website**

Paste the copied script into your website’s source code:

#### **Recommended Placement**

* Paste the script **just before the closing `</body>` tag** on all pages where you want the chatbot to appear.

#### **Common Use Cases**

* **HTML website:** Add to `index.html`

1. Open your website’s source code or admin panel.
2. Paste the copied script **before the closing `</body>` tag** on all pages where you want the chatbot to appear.
3. Save and publish the changes.

<figure><img src="/files/S4mVziqpOZDC8WQnlyGw" alt=""><figcaption></figcaption></figure>

***

#### **Step 4: Verify Your Website URL**

1. Enter your website URL in the **Enter your website URL** field.
2. Click on **Verify**.
3. Once verified, the connection status will update from **Not Connected**.

***

#### **Step 5: Share Installation Code (Optional)**

If a developer is handling your website:

1. Enter the developer’s email address in the **Share Installation Code** section.
2. Click **Send Email** to share the chatbot installation script.

***

#### **Step 6: Request BotPenguin Support (Optional)**

If you need assistance:

1. Click on **Help me in Installing ChatBot**.
2. Raise an installation request with the BotPenguin support team.

***

#### **Step 7: Test the Chatbot**

1. Click on the **Test Bot** button at the bottom-right corner.
2. Open your website and confirm the chatbot appears and responds correctly.

***

#### **Troubleshooting Tips**

* Ensure the script is added **only once** on the website.
* Clear browser cache after publishing changes.
* Make sure the website URL entered for verification is correct and accessible.
* **React / Angular / Vue:** Add inside the main layout file
* **Custom CMS:** Paste in global footer or custom script section

***

If you still have questions for our team, write to us at [**support@botpenguin.com**](mailto:support@botpenguin.com). We’ll get back to you within 48 hours.


---

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