AI Setting (Legacy)

Configure AI-powered responses within your Chat Flow. This section covers persona setup, response scenarios, GPT credentials, and chat summaries for legacy AI Response users.

Legacy Feature Notice: This page applies to older BotPenguin accounts using the AI Response component inside Chat Flows. If your account was created recently, you are using the newer AI Settings experience instead. View the current AI Settings documentation

The AI Response Setting gives you control over how your chatbot handles AI-powered responses within your Chat Flow. This includes configuring the chatbot's persona, setting up your GPT credentials, defining response scenarios, and managing AI chat summaries.

Use the pages in this section to configure each part of your AI response setup:

• Basic Configuration — Set up the foundational AI response behaviour for your bot

• Configuring Chatbot Scenarios — Define how the bot responds to different conversation scenarios

• Chatbot Persona — Customise the personality and tone of your AI-powered bot

• AI Chat Summary — Configure how the bot summarises conversations

• How to get the GPT Assistant key and connect it with the bot — Step-by-step guide to generating and connecting your OpenAI API key

If you are unsure which version you are on, check your Chat Flow. If you see an AI Agent component, refer to the AI Settings documentation. If you see an AI Response component, you are in the right place.