🦸‍♀️Assign System User to WhatsApp Account

This page guides you through creating a System User in Meta Business Manager, generating a permanent access token, and assigning the System User to your WhatsApp Business Account.

Before You Begin

• You must have completed the Update WA Account Payment Method step.

• You must have admin access to your Meta Business Manager.

• Only one Admin System User is allowed per Meta Business portfolio. If one already exists, use the Employee role instead.

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Part A: Create a System User and Generate a Token

Step 1: Open Meta Business Settings

1. Go to business.facebook.com.

2. Click the Settings (gear) icon next to your business account name in the top-left.

3. Select Business Settings from the dropdown.

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Step 2: Navigate to System Users

1. In the Business Settings sidebar, go to Users → System Users.

2. Click Add to create a new System User.

Add new system User

Step 3: Accept the Policy

Review and accept the policy prompt that appears before proceeding.

Accept Policy

Step 4: Create the System User

1. In the Create System User pop-up:

Field	What to enter
Name	A recognisable name — e.g. BP-WhatsApp
Role	Admin (only one Admin is allowed per business portfolio — use Employee if an Admin already exists)

1. Click Create System User.

Create system user

Step 5: Generate a Token

• Once the System User is created, click Generate New Token.

Generate new token

1. In the Generate Token pop-up, configure the following:

Setting	Value
App	Select the Meta App you created earlier
Token Expiration	Never

1. Under Permissions, enable the following and then click generate token:

   1. whatsapp_business_messaging

   2. whatsapp_business_management

   3. catalog_management

   4. business_management

Assignment of permission to access token

Step 6: Copy and Save the Token

Your System User Token will be displayed on screen.

Copy it immediately and store it somewhere safe — a password manager or secure notes app. You will not be able to view this token again after closing the window.

⚠️ This token is one of the three credentials required to connect your WhatsApp Bot in BotPenguin. Do not share it with anyone outside your team.

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Part B: Assign the System User to Your WhatsApp Business Account

Step 7: Go to WhatsApp Accounts

1. In the Business Settings sidebar, go to Accounts → WhatsApp Accounts.

WhatsApp Business Accounts

1. Select the WhatsApp Business Account (WABA) you want to assign the System User to.

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Step 8: Add the System User

1. Click the Add People button.

2. A list of available System Users will appear.

3. Select the System User you just created.

Add a System User

Step 9: Assign Full Control

1. Set the permission level to Full Control.

2. Click Assign.

The System User now has the access needed to manage your WhatsApp Business Account on behalf of BotPenguin.

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What's Next

Proceed to the final step:

📃Getting all the necessary details from Meta Developer Dashboard

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Support

If everything is correct and you are still unable to move forward, write to us at [e-mail]. We will respond back within 48 business hours.