📃Getting all the necessary details from Meta Developer Dashboard

This is the final step of the manual onboarding process. You will retrieve three credentials from the Meta Developer Dashboard and use them to complete your WhatsApp Bot connection in BotPenguin.

The Three Credentials You Need

Credential	Where to find it
Phone Number ID	Meta Developer Dashboard → WhatsApp → API Setup
WhatsApp Business Account ID (WABA ID)	Meta Developer Dashboard → WhatsApp → API Setup
System User Token	Generated in the previous step — Assign System User to WhatsApp Account

If you did not save your System User Token when it was generated, you will need to go back and generate a new one. Tokens cannot be retrieved after the generation window is closed.

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Step 1: Open the Meta Developer Dashboard

1. Go to developers.facebook.com.

2. Log in and open your Meta App.

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Step 2: Go to WhatsApp API Setup

1. In the left sidebar, click WhatsApp → API Setup.

API Setup Page

Step 3: Select Your Phone Number

1. On the API Setup page, go to Step 1: Select phone numbers.

2. Click the From dropdown and select the verified phone number you registered earlier.

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Step 4: Copy Your Phone Number ID and WABA ID

Once you select your phone number, two values will be displayed below the dropdown:

• Phone Number ID — Copy this and save it.

• WhatsApp Business Account ID (WABA ID) — Copy this and save it.

💡 Use the copy icon next to each value to avoid any typos. These values are long numeric strings and must be entered exactly when connecting your bot in BotPenguin.

Copy Phone Number and WABA ID

Step 5: Confirm You Have Your System User Token

You should have saved your System User Token in the previous step. If you have it, you are ready to connect.

If you lost or did not save the token, go back to Assign System User to WhatsApp Account and generate a new one.

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Step 6: Connect Your Bot in BotPenguin

You now have all three credentials needed to complete the setup:

• ✅ Phone Number ID

• ✅ WhatsApp Business Account ID (WABA ID)

• ✅ System User Token

Go back to BotPenguin, navigate to Install Your Chatbot → Connect with WhatsApp API → Connect using Cloud API, enter these three values, and click Connect.

Your WhatsApp Bot is now live and ready to interact with users.

Support

If everything is correct and you are still unable to move forward, write to us at [e-mail]. We will respond back within 48 business hours.