Changing a Whatsapp bots number

Changing your WhatsApp bot number requires disconnecting the existing number and integrating a new one. WhatsApp does not allow replacing a number directly on an active integration.

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Before You Begin (Important)

• You must have access to the new WhatsApp number.

• The new number must not be already connected to another WhatsApp Business API account.

• Ensure you have the OTP access for the new number.

• Existing chats and history will not transfer to the new number.

Steps to Release (Delete) a WhatsApp Bot Number

Step 1: Remove the Number from Meta (Facebook Business)

1. Go to business.facebook.com and log in

2. Select the Business Portfolio where the WhatsApp bot was created

3. Click on Business Settings

4. From the left sidebar, select WhatsApp Accounts

5. Choose the WhatsApp account linked to your bot

6. Scroll down and click WhatsApp Manager

7. Open the Phone Numbers section

8. Locate the number you want to release

9. Click Delete

10. If prompted, select a reason and confirm deletion

❎Deleting a WhatsApp Bot

Step 2: Delete the WhatsApp Bot in BotPenguin

1. Log in to your BotPenguin Dashboard

2. Go to Bots

3. Open the WhatsApp bot associated with the deleted number

4. Delete or disconnect the WhatsApp bot

Once this is done, the number is fully released from BotPenguin.

Step 3: Create a New WhatsApp Bot with the New Number

1. Go to Bots

2. Click Create Whatsapp Bot

3. Select WhatsApp as the channel

4. Enter and verify the new WhatsApp number (OTP required)

5. Complete the onboarding steps.

A new WhatsApp bot is now created with the new number.

View Reconnecting Whatsapp Bot here:

♻️Reconnecting Whatsapp Bot

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FAQs

Can I directly edit my WhatsApp bot number?

No. WhatsApp numbers cannot be changed once a bot is created.

Why is a new bot required?

Meta does not allow phone numbers to be reassigned within an active WhatsApp Business API setup.

Will my old chats be available?

No. WhatsApp does not support chat history migration between numbers.

Can I reuse the number on any WhatsApp account?

Yes, once the number is released from Meta, it can be reused on a new bot or WhatsApp account.

Is there any downtime?

Yes. The bot will be unavailable until the new number is verified and the new bot is live.

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If everything is correct and you are still unable to move forward, write to us at [email protected]. We will respond back within 48 business hours.