❎Deleting a WhatsApp Bot

This section contains essential information and usage guidelines for deleting a WhatsApp number from a bot and making it available for use on standard WhatsApp or WhatsApp Business accounts.

Releasing a WhatsApp number allows you to remove it from an existing bot so that it can be reassigned to a standard WhatsApp account or a WhatsApp Business account. This ensures proper management of phone numbers and prevents conflicts when setting up new bots or accounts.

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Benefits of Releasing a WhatsApp Number

• Frees up a phone number for use on standard or business accounts.

• Prevents accidental conflicts between bot and personal WhatsApp usage.

• Ensures compliance with Meta’s phone number assignment policies.

• Allows seamless migration of a number between platforms.

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Step to Delete a WA Bot

1. Go to business.facebook.com and log in.

1. Select the business portfolio in which the WhatsApp bot was created.

1. Click on the business settings icon.

2. From the left-hand sidebar, select “WhatsApp Accounts” and choose the account linked to the bot.

3. Scroll to the bottom and click “WhatsApp Manager” to access the Phone Numbers section.

1. Identify the number to release and click “Delete”. If prompted, provide a reason and confirm deletion.

1. Wait approximately 5 minutes, then refresh the page to confirm the number has been removed from Meta.

2. Go to BotPenguin and delete the WhatsApp bot associated with the number.

1. The number is now free and can be used on a standard WhatsApp account or WhatsApp Business account.

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FAQs

Can I release multiple numbers at once?

Yes, you can delete many numbers simultaneously

How long should I wait after deleting the number before using it elsewhere?

Wait at least 5 minutes and refresh the page to confirm the deletion before using it on another account.

Will deleting the number affect existing bot data?

Deleting the number does not delete the bot data itself, but the bot must be deleted separately on BotPenguin to fully release the number.

Can I reuse the number on any WhatsApp account?

Yes, after following these steps, the number can be used on a standard WhatsApp account or WhatsApp Business account.

What if deletion fails or the number still shows as active?

Ensure proper administrative access on Business Manager, then retry. Contact [email protected] if the issue persists.

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If everything is correct and you are still unable to move forward, write to us at [email protected]. We will respond back within 48 business hours.