> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/bots/whatsapp-bot/manage-chatflow/components-in-chatflow/how-to-use-suggestions-in-chat-component.md).

# How to use Suggestions in Chat component

### What Are Chat Suggestions?

Chat Suggestions are **predefined or AI-generated prompts** displayed to users during a conversation. Users can tap these suggestions instead of typing, making interactions faster and more intuitive.

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### Where to Find the Suggestions Setting

1. Open your **Bot and select the bot**
2. Go to **Chat Flow**.
3. Open or add a **Chat (AI Agent) AI Responses component**.

<figure><img src="/files/ufnwSKe1T4r4HxO5I7cw" alt=""><figcaption></figcaption></figure>

4. On the **right-side configuration panel**, scroll to the **Suggestions section**.

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### Step-by-Step: Enable and Configure Suggestions

#### Step 1: Enable Query Suggestions

* Enable the checkbox\
  \&#xNAN;**“Query Suggestions every time with AI”**

This ensures suggestions are generated dynamically by AI during the conversation.

<figure><img src="/files/Mah9P5pescn4PVsmV6q3" alt=""><figcaption></figcaption></figure>

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#### Step 2: Set Number of User Queries (Optional)

* In **“Number of user queries to handle via AI”**, enter the limit (e.g., `10`).

This defines how many user messages the AI should handle before handing off to another flow or logic.

<figure><img src="/files/oztm7nmgD0EhKxYzlyub" alt=""><figcaption></figcaption></figure>

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#### Step 3: Add Chat Suggestions

1. Under **Chat Suggestions**, click the **➕ (plus)** icon.
2. Enter a suggestion text (example):
   * “Book an appointment”
   * “Talk to a doctor”
   * “Check pricing”
3. Repeat to add multiple suggestions.

💡 These suggestions will be shown to users as clickable options.

<figure><img src="/files/hTrEC0jsy36VCRJHdtDO" alt=""><figcaption></figcaption></figure>

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#### Step 4: (Optional) Add Custom Prompt for Suggestions

* Use **Custom Prompt for Suggestions** to guide AI on what type of suggestions to generate.

**Example:**

> “Suggest common healthcare-related questions users usually ask.”

This helps make suggestions more contextual and relevant.

<figure><img src="/files/8V3zJQwknG7DVbajJPbb" alt="" width="375"><figcaption></figcaption></figure>

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#### Step 5: Save and Install

1. Click **Save**.
2. Click **Install** to apply the changes.
3. A success message **“Bot Updated Successfully”** confirms the update.

<figure><img src="/files/BTWUIwqXB8enUnmpleh6" alt=""><figcaption></figcaption></figure>

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### How Suggestions Appear to Users

* Suggestions are shown as **quick reply buttons** inside the chat.
* Users can tap a suggestion instead of typing.
* Once selected, the suggestion is sent as a user query to the AI.