> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/bots/whatsapp-bot/manage-chatflow/components-in-chatflow/integrations-component/google-calendar-appointment/appointment-drip-campaign-setup.md).

# Appointment Drip Campaign Setup

### What Is an Appointment Drip Campaign?

An **Appointment Drip Campaign** lets you automatically send WhatsApp messages to users **before or after their scheduled appointments**.\
It’s ideal for:

* Appointment reminders
* Follow-up messages
* Reducing no-shows
* Post-appointment feedback or instructions

***

### 📍 Where to Find This

**Dashboard → Bots → Select Bot → Drips**

***

### 🛠️ How to Create an Appointment Drip Campaign

#### 1️⃣ Drip Campaign Name

**Field:** `Drip Campaign Name`\
Give your campaign a clear, descriptive name.

**Example:**\
`Appointment Drip Campaign`\
`Doctor Visit Reminder`\
`Consultation Follow-up`

***

#### 2️⃣ Enrolled Contacts

**Field:** `Enrolled Contacts`\
Select **Appointment Reminder**.

🔹 This ensures:

* Only users with booked appointments are enrolled
* Campaign triggers are linked to appointment events<br>

<figure><img src="/files/xRn9mXd6KIzXV9URWN83" alt=""><figcaption></figcaption></figure>

***

#### 3️⃣ Schedule Type

**Field:** `Schedule`\
Choose **Schedule Basic**.

This allows you to configure time-based messages relative to appointment time.

<figure><img src="/files/VwZk5joLvpyCs3RGJ6zM" alt=""><figcaption></figcaption></figure>

***

### ⏰ Schedule Your Templates

#### 4️⃣ Select Template

**Field:** `Template`\
Choose an approved WhatsApp template message.

💡 Tip:

* Use reminder-style templates
* Include variables like appointment date/time if available

<figure><img src="/files/2QHBWwtaSbWkbGdWETCg" alt=""><figcaption></figcaption></figure>

***

#### 5️⃣ Send Before / After Appointment

**Field:** `Send before/after Appointment`

Choose when the message should go:

* **Before Appointment** (e.g., reminders)
* **After Appointment** (e.g., follow-ups)

<figure><img src="/files/ltaEZQcLxs3e73SnzQCp" alt=""><figcaption></figcaption></figure>

***

#### 6️⃣ Time Offset

**Field:** `Minutes / Hours / Days`

Define how long before or after the appointment the message should be sent.

**Examples:**

* 30 minutes before appointment
* 1 hour before appointment
* 1 day after appointment

***

#### 7️⃣ Add Multiple Schedules (Optional)

Click the **➕ (plus)** icon to:

* Add multiple reminder messages
* Combine before + after appointment messages in one campaign

***

### 🚪 Campaign Exit Criteria

#### 8️⃣ Exit Schedule

**Field:** `Exit Schedule`

Defines when a user should exit the drip campaign.

Common exit scenarios:

* Appointment completed
* Appointment cancelled
* Appointment rescheduled

✅ This prevents unnecessary messages once the campaign goal is achieved.

<figure><img src="/files/4L3V2cP6zP4wJUm62ijB" alt=""><figcaption></figcaption></figure>

***

### ✅ Final Step: Create Campaign

Click **Create Drip Campaign** to activate your campaign.

Once created:

* Messages are sent automatically
* No manual follow-up required
* Campaign respects appointment status changes

***

### 📌 Key Things to Know

* Campaign works only for users with appointments
* WhatsApp templates must be **approved**
* Exit Flow ensures users don’t receive irrelevant messages
* All campaign activity is logged and trackable

***

### 🎯 Common Use Cases

* Appointment reminders (before visit)
* Post-appointment care instructions
* Feedback collection after appointment
* Cancellation or reschedule follow-ups