How to use Suggestions in Chat component

The Suggestions feature in the Chat component allows you to show AI-powered quick reply options to users, helping them ask relevant questions easily and improving conversation flow.

What Are Chat Suggestions?

Chat Suggestions are predefined or AI-generated prompts displayed to users during a conversation. Users can tap these suggestions instead of typing, making interactions faster and more intuitive.

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Where to Find the Suggestions Setting

1. Open your Bot.

2. Go to Chat Flow.

3. Open or add a Chat (AI Agent) AI Responses component.

1. On the right-side configuration panel, scroll to the Suggestions section.

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Step-by-Step: Enable and Configure Suggestions

Step 1: Enable Query Suggestions

• Enable the checkbox “Query Suggestions every time with AI”

This ensures suggestions are generated dynamically by AI during the conversation.

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Step 2: Set Number of User Queries (Optional)

• In “Number of user queries to handle via AI”, enter the limit (e.g., 10).

This defines how many user messages the AI should handle before handing off to another flow or logic.

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Step 3: Add Chat Suggestions

1. Under Chat Suggestions, click the ➕ (plus) icon.

2. Enter a suggestion text (example):

   • “Book an appointment”

   • “Talk to a doctor”

   • “Check pricing”

3. Repeat to add multiple suggestions.

💡 These suggestions will be shown to users as clickable options.

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Step 4: (Optional) Add Custom Prompt for Suggestions

• Use Custom Prompt for Suggestions to guide AI on what type of suggestions to generate.

Example:

“Suggest common healthcare-related questions users usually ask.”

This helps make suggestions more contextual and relevant.

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Step 5: Save and Install

1. Click Save.

2. Click Install to apply the changes.

3. A success message “Bot Updated Successfully” confirms the update.

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How Suggestions Appear to Users

• Suggestions are shown as quick reply buttons inside the chat.

• Users can tap a suggestion instead of typing.

• Once selected, the suggestion is sent as a user query to the AI.