> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/bots/whatsapp-bot/pre-built-chatflow-templates/pre-built-message-templates.md).

# Pre built Message Templates

This section provides step-by-step instructions and guidelines for using pre-built chatbot templates in BotPenguin to quickly create message templates for campaigns.

### What are Pre-Built Chatbot Templates?

**Pre-Built Chatbot Templates** are ready-to-use message structures designed to help you quickly create WhatsApp messages for:

* **Broadcast campaigns**
* **Drip campaigns**

These templates save time by providing predefined formats that can be customized with your content, media, and buttons. They can be used as-is or modified to match your business needs.

***

### Benefits of Pre-Built Chatbot Templates

* 🎯 **Quick Setup:** Launch campaigns faster by using pre-configured templates.
* 🟢 **Consistent Messaging:** Ensure uniform tone and formatting across all communications.
* ⚡ **Flexible Customization:** Edit text, media, footers, and buttons to suit your audience.
* 🔧 **Draft & Edit:** Save templates as drafts to modify before submission.
* 📈 **Approval-Ready:** Pre-built templates are structured for WhatsApp compliance, reducing approval delays.

***

### Guidance Video

{% embed url="<https://www.youtube.com/watch?v=U9QLzqhnAJY>" %}

***

### How to Use Pre-Built Chatbot Templates

#### Step 1: Access Pre-Built Templates

1. Go to Bots.
2. Select your Whatsapp Bot.
3. Click on **Chatflow Templates.**
4. Browse the **template gallery** to choose a template closest to your campaign needs.
5. Select the template to **customize** or create an entirely new template from scratch.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2F08KObqFtibhaEGfYtDhE%2Fimage.png?alt=media&amp;token=ba1af263-ba13-4bd3-afc3-8b9196911b23" alt=""><figcaption></figcaption></figure>

6. Click on eye icon to view the Template .

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2F55s2ayEncdynAveyD5eQ%2Fimage.png?alt=media&amp;token=4e8d6589-1c61-40af-ac39-1c70bef0fe62" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FBHQ6Wicgm1R0NGrmfurQ%2Fimage.png?alt=media&amp;token=0ec3758c-b67e-4221-95e7-a368653458df" alt=""><figcaption></figcaption></figure>

7. Click on **Use Template** button to use the following template in your chatbot.

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### 5. FAQs

<details>

<summary>What is the difference between Regular and Carousel templates?</summary>

Regular templates are single messages, while Carousel templates allow multiple cards, each with media, description, and buttons.

</details>

<details>

<summary>Can I edit a template after submission?</summary>

Yes, drafts can be edited freely. Once submitted, edits require resubmission for approval.

</details>

<details>

<summary>Do all templates need WhatsApp approval?</summary>

Yes. Only approved templates can be used in campaigns.

</details>

<details>

<summary>Can I include media in my templates?</summary>

Yes. Headers can include images, videos, or documents.

</details>

<details>

<summary>Are buttons required?</summary>

Buttons are optional for regular templates but mandatory for carousel cards.

</details>

<details>

<summary>Can I save templates as drafts?</summary>

Yes. Drafts allow you to make edits before submitting for approval.

</details>

<details>

<summary>How do I know if my template is approved?</summary>

Approved templates show a \*\*green icon\*\* in your dashboard and become selectable for campaigns.

</details>

***

If everything is correct and you are still unable to move forward, write to us at <support@botpenguin.com>. We will respond back within 48 business hours.