Conversation History

Analyze the questions the bot was unable to answer using Unanswered Questions.

Interactive Guide

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What is the Unanswered Questions Feature?

The Unanswered Questions feature allows you to:

• Identify queries that your AI chatbot was unable to answer.

• Review and analyze questions over specific date ranges.

• Train the chatbot on these questions by adding answers directly, enhancing its knowledge base.

This ensures that your chatbot becomes progressively smarter and more reliable over time.

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Benefits of Unanswered Questions

• 🎯 Identify Knowledge Gaps: Quickly see where your chatbot needs improvement.

• 🟢 Continuous Learning: Add answers to unanswered questions to improve future responses.

• ⚡ Data-Driven Insights: Analyze trends in questions your users ask.

• 🔧 Easy Training: Directly convert unanswered questions into FAQs.

• 📈 Enhanced User Satisfaction: Reduces repetitive unanswered queries and improves response accuracy.

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Guidance Video

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How to see unanswered questions of your AI Chatbot?

1. Log into your BotPenguin, and choose the bot you wish to train.

1. Click on Bot Training option.

1. Click on the "Conversation History" option.

1. A list of all the unanswered questions will be visible on the screen. You can choose the date ranges for which the questions are to be shown, or download the same using the export button.

1. Click on the icon on the right of the question to train the bot on it, directly from Unanswered Questions. Add the answer to the question, and then click on "Add FAQ" to add the FAQ

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FAQ's:

Here are some FAQ's asked regarding Conversation history.

Why are unanswered questions important for training?

They show what real users are asking but not getting answers to. Training on these helps your bot improve where it’s currently falling short.

What’s the best way to respond to these missed questions?

Add clear answers to your FAQ section or directly into your training data. You can also create a new category for repeated missed topics.

How often should I check for unanswered questions?

Weekly reviews are ideal—this keeps your bot updated with user needs and ensures continued accuracy.

What if the unanswered question is too broad or vague?

You can rephrase it into a more specific, helpful FAQ and train the bot accordingly. Or add follow-up prompts to guide users better.

Can I train the unanswered questions from the same tab?

Yes, unanswered questions can be trained from the same tab.

If everything is correct and you are still unable to move forward, write to us at [e-mail]. We will respond back within 48 business hours.