> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/bots/whatsapp-bot/whatapp-chatbot-settings/general-settings.md).

# General Settings

The **General** section allows you to configure core interaction settings for your Whatsapp chatbot. 

Access the general settings:

1. Go to your selected whatsapp bot.
2. Click on Settings.

<figure><img src="/files/QooDHfGcDlWqxstbTMXF" alt=""><figcaption></figcaption></figure>

Below are the fields and their functionalities:

1. **Session Timeout** Define the time limit after which the chat session will automatically end if the user does not respond to the bot's messages.

{% embed url="<https://youtu.be/IBBy_BaiBJY>" %}

2. **Restart Chat Keywords** Specify keywords to restart the chat. For example, entering "restart" will trigger a new chat session. Multiple keywords can be added.
3. **Live Chat Expiry** Set a time limit for live chat requests. If no agent accepts the request within this time, the live chat request will expire.
4. **Live Chat Request Keywords** Add keywords to initiate a live chat request. For instance, typing "live agent" will request live agent support.
5. **Unavailability Message** Customize the message shown when live chat support is unavailable. Example: "Live chat is currently unavailable. Sorry for the inconvenience."

{% embed url="<https://youtu.be/H-QiDfQHq4o>" %}

6. **Completion Message** Provide a message that appears when a chat session concludes. This can include instructions for restarting or requesting live chat again.
7. **User Inactivity Message** Configure a message to prompt the user when there is no activity. Example: "It seems you haven't responded. Please reply to continue."

{% embed url="<https://youtu.be/oXRLCaRiLF8>" %}


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