# General Settings

The **General** section allows you to configure core interaction settings for your Whatsapp chatbot. 

Access the general settings:

1. Go to your selected whatsapp bot.
2. Click on Settings.

<figure><img src="/files/QooDHfGcDlWqxstbTMXF" alt=""><figcaption></figcaption></figure>

Below are the fields and their functionalities:

1. **Session Timeout** Define the time limit after which the chat session will automatically end if the user does not respond to the bot's messages.

{% embed url="<https://youtu.be/IBBy_BaiBJY>" %}

2. **Restart Chat Keywords** Specify keywords to restart the chat. For example, entering "restart" will trigger a new chat session. Multiple keywords can be added.
3. **Live Chat Expiry** Set a time limit for live chat requests. If no agent accepts the request within this time, the live chat request will expire.
4. **Live Chat Request Keywords** Add keywords to initiate a live chat request. For instance, typing "live agent" will request live agent support.
5. **Unavailability Message** Customize the message shown when live chat support is unavailable. Example: "Live chat is currently unavailable. Sorry for the inconvenience."

{% embed url="<https://youtu.be/H-QiDfQHq4o>" %}

6. **Completion Message** Provide a message that appears when a chat session concludes. This can include instructions for restarting or requesting live chat again.
7. **User Inactivity Message** Configure a message to prompt the user when there is no activity. Example: "It seems you haven't responded. Please reply to continue."

{% embed url="<https://youtu.be/oXRLCaRiLF8>" %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.botpenguin.com/bots/whatsapp-bot/whatapp-chatbot-settings/general-settings.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.