WhatsApp Profile Settings

This guide helps you view and configure your WhatsApp bot's Phone Number Details and Public Profile in BotPenguin, so your bot's account information and public-facing presence are set up correctly.

Overview

The WhatsApp Profile section in BotPenguin is where you manage everything tied to your WhatsApp Business number and its public-facing appearance. It's split into two parts: Phone Number Details, which shows the technical identifiers linked to your bot's WhatsApp number, and WhatsApp Public Profile, which controls how your bot appears to customers on WhatsApp. By the end of this guide, you'll know where to find both sections, what each field means, and which fields you can actually edit.

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Before You Begin

Complete the following before starting this guide:

• You must have a WhatsApp bot already created and connected in your BotPenguin account

• Your WhatsApp Business Account (WABA) must be onboarded via Meta

• Admin access to your BotPenguin account, so you can view and edit bot settings

Skipping prerequisites may cause errors mid-way through the process. Complete all items above before proceeding.

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How It Works

Your WhatsApp bot's number and business identity are registered with Meta during onboarding, and BotPenguin surfaces that information in one place under WhatsApp Profile. The Phone Number Details section is mostly read-only reference data pulled from Meta (with WABA ID and Access Token editable), while the Public Profile section is where you actively customize how your business appears to WhatsApp users.

Select your WhatsApp bot → Go to WhatsApp Profile → View Phone Number Details → Edit Public Profile fields as needed

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Steps

Follow the steps below in order. Do not skip steps.

1. Log in to your BotPenguin account and select your WhatsApp bot.

2. Click on WhatsApp Profile Module to open the section.

1. Information regarding the connected number is located in the "Phone Number Details" tab. This section displays:

   1. Phone Number — the number associated with your bot

   2. Phone Number ID — generated during Meta onboarding; uniquely identifies your bot's number

   3. WABA ID (WhatsApp Business Account ID) — a unique identifier for your WhatsApp Business Account, created during Meta onboarding

   4. Access Token — allows your bot to interact with the WhatsApp Business API

   5. Messaging Limit — the maximum number of messages your bot can send within a specified period

   6. Quality Rating — reflects your bot's performance based on user interactions; a higher rating means better performance

   7. WhatsApp Business Account Name — the name of your WhatsApp Business Account

Only the WABA ID and Access Token fields are editable. All other fields in this section are for reference only.

1. Switch to the WhatsApp Public Profile tab to configure your bot's public-facing details:

   1. Profile Picture — upload or edit the picture displayed for your bot

   2. About Text — a short description of your bot or business

   3. Address — your company's address

   4. Short Description — a brief description of your company or product

   5. Email — an email address for customer inquiries or support

   6. Website URL — a link to your business's website

   7. Category — the category that best describes your business

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Best Practices

💡 Keep your About Text and Short Description clear and concise — this is often a customer's first impression of your business on WhatsApp.

⚠️ Don't edit the WABA ID or Access Token unless you're certain of the correct values — incorrect entries can disconnect your bot from the WhatsApp Business API.

🚀 Fill out every field in the Public Profile section (address, email, website, category) so customers get a complete, professional view of your business.

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Troubleshooting

Issue: Phone Number Details fields (like WABA ID or Phone Number ID) are missing or blank.

Solution: This usually means Meta onboarding wasn't completed fully. Revisit the onboarding flow for your WhatsApp bot to confirm all steps were finished.

Issue: Changes to the Access Token or WABA ID aren't saving.

Solution: Double-check that the values entered match exactly what's shown in your Meta Business account, and that you have admin access to make edits.

Issue: Profile Picture or Public Profile changes aren't reflecting on WhatsApp.

Solution: Public profile updates can take some time to sync with Meta. If the changes still don't appear after a while, re-check the uploaded file format/size and try again.

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FAQs

What's the difference between Phone Number Details and WhatsApp Public Profile?

Phone Number Details shows technical identifiers tied to your WhatsApp Business Account (mostly read-only), while WhatsApp Public Profile controls what customers see when they view your bot on WhatsApp.

Which fields can I actually edit in the Phone Number Details section?

Only the WABA ID and Access Token are editable. All other fields, like Phone Number, Phone Number ID, Messaging Limit, Quality Rating, and Account Name, are for reference only.

What is the Quality Rating and why does it matter?

Quality Rating reflects how well your bot performs based on user interactions. A higher rating generally means better deliverability and standing with WhatsApp.

Can I change my Messaging Limit from this section?

No, Messaging Limit is a reference field set by Meta based on your account's usage and quality history; it isn't directly editable here.

Do I need to complete Meta onboarding before accessing this section?

Yes, your WABA ID, Phone Number ID, and Access Token are all generated during Meta onboarding, so this needs to be completed first.

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Support

If everything is correct and you are still unable to move forward, write to us at [e-mail]. We will respond back within 48 business hours.