# Migration Of Whatsapp Account from other platforms to BotPenguin

{% hint style="success" %}

### You can migrate

* All message templates that were created on other platform
* All the catalogues that were created while using other platforms.
* All the Whatsapp forms that were created while using other platforms.
* Blue tick, verified name and conversation limit.
  {% endhint %}

{% hint style="danger" %}

### You cannot migrate

* Your campaigns and broadcast that were created on other platforms.
* Your chat flows that were created on other platforms. 
  {% endhint %}

## Steps to Migrate Whatsapp Account to BotPenguin

1. Login to your registered Meta Account.
2. Under "Accounts" click on "Whatsapp Accounts".
3. Select the Whatsapp account you want to migrate into BotPenguin.
4. Then click on "Whatsapp Manager". It will be available in the bottom of the account information.

<figure><img src="/files/X9qr3tI7KMf2XETntEjW" alt=""><figcaption><p>Whatsapp Manager</p></figcaption></figure>

5. Once clicked on "Whatsapp Manager". Go to settings and then go to Account tools in it.
6. In "Phone Numbers", click on settings button for the phone number you want to migrate and select "Two-Step Verification".
7. Now click on "Turn off two-step verification". You will receive an email to disable two-factor authentication.

<figure><img src="/files/LLk592ZFMHund6xNs0Fv" alt=""><figcaption><p>Two step verification</p></figcaption></figure>

9. Login to your BotPenguin Portal and Click the "Create Bot" button on the top right.

<figure><img src="/files/jpuX58uqJbJBIiuLZ8nP" alt=""><figcaption></figcaption></figure>

10. Select "WhatsApp" as the platform on the next page.&#x20;

<figure><img src="/files/zsNq0q1YeZ3NmLLFH0rY" alt=""><figcaption></figcaption></figure>

11. Select the Business Goal.
12. Provide the required details and follow the bot creation process.

<figure><img src="/files/ON8MxaAQFuxELHkSCaTV" alt=""><figcaption></figcaption></figure>

13. Scan the QR Code and initiate a WhatsApp message to create the bot.&#x20;

<figure><img src="/files/UZAe5637ze2l7XpGRWvm" alt=""><figcaption><p>Scan or Send Confirmation message</p></figcaption></figure>

10. Upon successful verification, Click "Connect to your WhatsApp number" to start the Automated onboarding.

11. Select all the pre-requisite and click "Proceed"

<figure><img src="/files/bq8GBLFa4kafCZxNs3mV" alt=""><figcaption></figcaption></figure>

13. Choose Automated or Manual onboarding. In this document, We will talking about Automated onboard.&#x20;

<figure><img src="/files/7lwyKQcpiReTvLzHaHw5" alt=""><figcaption></figcaption></figure>

10. It will open up a new pop-up window where you have to complete the Meta onboarding.&#x20;

    <figure><img src="/files/cr6R5VWaCul8cGofA9Mi" alt=""><figcaption><p>Meta Onboarding Process</p></figcaption></figure>

{% hint style="info" %}
Please make sure that you have not blocked the pop-up window in your browser. If yes, please enable the same.
{% endhint %}

<figure><img src="/files/BZhb2chuj2XT2AkXCiEF" alt=""><figcaption><p>Pop-up enable</p></figcaption></figure>

15. Now click on "Get Started" to continue connecting your account to BotPenguin.

<figure><img src="/files/f68rYU5J9BB67Rz0hqjb" alt="" width="341"><figcaption></figcaption></figure>

16. Now as a first step, fill your business information. Select the business portfolio which you want to connect with from the drop down. All your portfolios will be available in the drop down.&#x20;

<figure><img src="/files/fEbro7QVPNuVxgT5R4g6" alt="" width="348"><figcaption></figcaption></figure>

17. Then enter a business name, website or profile link and select a country. Then click on "Next".

<figure><img src="/files/FPKNIe0e0cym50twCdRY" alt="" width="346"><figcaption></figcaption></figure>

18. Now from the drop down to select a WA business account choose "Create a WhatsApp Business Account" and also select "Create a new WhatsApp Business profile". And click on "Next".

<figure><img src="/files/h1hbktwzXkd2hGt26LEt" alt="" width="345"><figcaption></figcaption></figure>

19. Now enter Whatsapp business account name and WA business display name. Then select the category of your business. And click on "Next".

<figure><img src="/files/zY50zmhpqmEfhGfEI5MX" alt="" width="344"><figcaption></figcaption></figure>

20. Now enter the phone number with country code that you want to add for Whatsapp. After that select a method you want to use to verify your number. You will receive an OTP. Here we selected Text Message.&#x20;
21. After clicking on "Next" a pop up will be opened to enter the OTP received.&#x20;

{% hint style="info" %}
Once the OTP is entered and your number is verified your new whatsapp bot will be successfully created.
{% endhint %}

<figure><img src="/files/CcxQ8j2tzvLXEY3LGYp7" alt="" width="341"><figcaption></figcaption></figure>

<figure><img src="/files/Iex0tdcv3JvMRiAKBayf" alt="" width="384"><figcaption></figcaption></figure>

{% hint style="warning" %}
Note: In this process you will be asked to enter the OTP received on your registered phone number. Remember not to enter the OTP and hold this process.
{% endhint %}

22. Update Payment Method to WhatsApp.

In the Business Manager, update the payment method for your WhatsApp Business Cloud API account to enable seamless transaction processing.

Access WhatsApp Account Settings

In the "Meta Business Manager," locate and click on the "Payment Setting" button for your WhatsApp Account.

<figure><img src="/files/zGhsDT2uK0r0ifTbY1dN" alt="Payment Setting"><figcaption><p>Payment Setting</p></figcaption></figure>

23. Navigate to Billing and Payments Page
24. On the "Billing and Payments" page, click on the "Add Payment Method" option to add a new payment method.

<figure><img src="/files/98j0xx8GN3HQHluNoCYV" alt="Manage Payment Method"><figcaption><p>Manage Payment Method</p></figcaption></figure>

25. Choose the payment method type that you want to use for your WhatsApp account.

<figure><img src="/files/A2Hj96v0Pvl2uJsBhM3Q" alt="Select Payment Method Type"><figcaption><p> Select Payment Method Type</p></figcaption></figure>

26. Enter the necessary payment details based on the selected payment method.

<figure><img src="/files/dw8U4dlBuA2EBEYoXnfU" alt=""><figcaption></figcaption></figure>

27. After completing the payment details you can go back and enter the received OTP that was asked earlier.

![](/files/WzPwNnwBoMQ9Bm3xq7Ja)&#x20;

27. Once you have entered the OTP. Click on Finish, and your bot will be migrated to BotPenguin.

{% hint style="warning" %}
If OTP is expired and new OTP is not received, wait for 72 hrs before requesting a new OTP.
{% endhint %}

Done! You have migrated your WhatsApp Bot into BotPenguin.&#x20;

If everything is correct and you are still unable to move forward, write to us at [c](mailto:contact@botpenguin.com) <support@botpenguin.com>. We will respond back within 48 business hours.


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