# WhatsApp Catalog Setup

## Interactive Guide

{% embed url="<https://app.arcade.software/share/HhUoxwgAVwYsftkcqI4W>" %}

***

## Guidance Video

{% embed url="<https://www.youtube.com/embed/cIUEzf_L4lw?si=gPd7-x4q63V8wUxL>" %}

## What is WhatsApp Catalogue?

The **WhatsApp Catalog** in BotPenguin allows you to showcase your products and services directly inside WhatsApp conversations. By connecting a product catalog from Meta Commerce Manager to your WhatsApp Bot, you create a smooth shopping experience where customers can view product details, browse options, and take action instantly without leaving the chat.

### Prerequisites

Before starting, ensure:

* You have a **WhatsApp Business Account (WABA)** connected to BotPenguin
* You have **Admin access** to the connected Facebook Business Manager
* Your WhatsApp number is verified and active

***

## How to Setup WhatsApp Catalogue

1. Sign into [BotPenguin](https://app.botpenguin.com/) and go to your WhatsApp Bot.
2. Click on Catalog from the expanded menu, then click on "Create Catalog" to create a new catalog.

<figure><img src="/files/RRmjn918KFXFRjGHMdHH" alt=""><figcaption></figcaption></figure>

3. Click on "Go to Meta" to create a product catalog on Meta Commerce Manager.

<figure><img src="/files/zkcJpLvl8GeYj5UwSVMI" alt=""><figcaption></figcaption></figure>

4. Click on Add products.

<figure><img src="/files/mtGGMrYmfSbU5M471cDW" alt=""><figcaption></figcaption></figure>

5. Now click on "Add Catalog" to create a catalog.

<figure><img src="https://partners.botpenguin.com/~gitbook/image?url=https%3A%2F%2F1613146696-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZpVksvLNWoWVCzCZ4a1O%252Fuploads%252Fo9KxiZocKAPztA0K4rG8%252Fimage.png%3Falt%3Dmedia%26token%3Dfe9dc447-3eb5-4063-82c7-c333564ce077&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=7ef3434e&#x26;sv=2" alt=""><figcaption></figcaption></figure>

6. Select a business portfolio from the drop down and enter a name and after that click on "Next".

<figure><img src="https://partners.botpenguin.com/~gitbook/image?url=https%3A%2F%2F1613146696-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZpVksvLNWoWVCzCZ4a1O%252Fuploads%252F5wL1E6zTJ5yg2HWekmBJ%252Fimage.png%3Falt%3Dmedia%26token%3D6e7fd88e-0a85-486a-8ffb-ea951c1bf536&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=df3db864&#x26;sv=2" alt=""><figcaption></figcaption></figure>

7. After adding basic info click on "Next" in event tracking.

<figure><img src="https://partners.botpenguin.com/~gitbook/image?url=https%3A%2F%2F1613146696-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZpVksvLNWoWVCzCZ4a1O%252Fuploads%252FhCx1zvgl4vYlmslF7NMI%252Fimage.png%3Falt%3Dmedia%26token%3D3a49460b-5174-4a94-aef0-47724ec568ad&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=291c46dd&#x26;sv=2" alt=""><figcaption></figcaption></figure>

8. In set permissions you can assign people and then click on "Next".

<figure><img src="https://partners.botpenguin.com/~gitbook/image?url=https%3A%2F%2F1613146696-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZpVksvLNWoWVCzCZ4a1O%252Fuploads%252FWeaqxKYbtlbwcmtiB7NB%252Fimage.png%3Falt%3Dmedia%26token%3Db81d132a-5149-4a70-8125-32a30e57c7c8&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=6ae86887&#x26;sv=2" alt=""><figcaption></figcaption></figure>

9. After selecting Manually add your products, click on "Add Products".

<figure><img src="https://partners.botpenguin.com/~gitbook/image?url=https%3A%2F%2F1613146696-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZpVksvLNWoWVCzCZ4a1O%252Fuploads%252FgqfgL9yuj4g7rDXJph7g%252Fimage.png%3Falt%3Dmedia%26token%3D5e28792f-baf2-489e-a434-2501cdd5143b&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=a2ccd217&#x26;sv=2" alt=""><figcaption></figcaption></figure>

10. Add Product details such as images, title, description, web link, price etc. and if required click on "New Item" to add more products.
11. After filling all the details click on "Upload Items" this will create a new product catalog.
12. After that go back to Whatsapp Automation Page and select "**Connect Catalog to Whatsapp Account**". And click on "Go to Meta".

<figure><img src="/files/ecdTxq4GBhIgITZfRInO" alt=""><figcaption></figcaption></figure>

13. After that login to your meta account and click on settings button in the bottom left of the panel.

<figure><img src="https://partners.botpenguin.com/~gitbook/image?url=https%3A%2F%2F1613146696-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZpVksvLNWoWVCzCZ4a1O%252Fuploads%252FWNj03crqNosVXuQBDuUc%252Fimage.png%3Falt%3Dmedia%26token%3Dffe762b8-2fe3-4f20-bfb6-6bb47452385e&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=5661121a&#x26;sv=2" alt=""><figcaption></figcaption></figure>

14. Then click on "All Tools" as shown down below.

<figure><img src="https://partners.botpenguin.com/~gitbook/image?url=https%3A%2F%2F1613146696-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZpVksvLNWoWVCzCZ4a1O%252Fuploads%252FRNNNY42fpym4NOhVHIuF%252Fimage.png%3Falt%3Dmedia%26token%3D7a71af1a-5c81-4d90-919d-da87f24c4f30&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=9b0c3270&#x26;sv=2" alt=""><figcaption></figcaption></figure>

15. After that click on "WhatsApp Manager".

<figure><img src="https://partners.botpenguin.com/~gitbook/image?url=https%3A%2F%2F1613146696-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZpVksvLNWoWVCzCZ4a1O%252Fuploads%252F9octcVwSecuSfuhRf7R0%252Fimage.png%3Falt%3Dmedia%26token%3D9d5a13e4-3865-4c39-80b4-ef5dfe34b15a&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=98a5c86a&#x26;sv=2" alt=""><figcaption></figcaption></figure>

16. After that click on "Catalogue" and then select "Choose a Catalogue". This will open a pop up box to select catalog that you want to connect.

<figure><img src="https://partners.botpenguin.com/~gitbook/image?url=https%3A%2F%2F1613146696-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZpVksvLNWoWVCzCZ4a1O%252Fuploads%252FFGevRpl1HuQ8civ8TtYB%252Fimage.png%3Falt%3Dmedia%26token%3D0cf159b4-041e-49cc-bf94-8ad8e4c07fab&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=6e982a8b&#x26;sv=2" alt=""><figcaption></figcaption></figure>

17. After selecting the catalog that you wish to connect click on "Connect Catalogue" and your catalog will be connected to your bot.

<figure><img src="https://partners.botpenguin.com/~gitbook/image?url=https%3A%2F%2F1613146696-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZpVksvLNWoWVCzCZ4a1O%252Fuploads%252F3JrABKD4PBlprAe8MKC9%252Fimage.png%3Falt%3Dmedia%26token%3Db2b93715-7e63-4605-ac69-58863c4c2cbf&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=7d6793a6&#x26;sv=2" alt=""><figcaption></figcaption></figure>

18. To **Activate your WhatsApp catalog** just login with facebook by clicking on "Login with Facebook" under "Activate Whatsapp Catalogue".

<figure><img src="/files/UwzYKQaeiybp2aimGgS3" alt=""><figcaption></figcaption></figure>

19. And finally you can select your catalog by clicking on the drop down which you want to use in your chat flow inside "Edit Your Chat Flow".

<figure><img src="https://partners.botpenguin.com/~gitbook/image?url=https%3A%2F%2F1613146696-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZpVksvLNWoWVCzCZ4a1O%252Fuploads%252F4FJRFQSpJOrefeEmpmZm%252Fimage.png%3Falt%3Dmedia%26token%3D656f14cb-d255-4b1c-adb7-797f66bb42ed&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=e7aafeda&#x26;sv=2" alt=""><figcaption></figcaption></figure>

***

## FAQ's

<details>

<summary>What is WhatsApp Catalog in BotPenguin?</summary>

It’s a feature that connects your Meta Commerce Manager catalog to your WhatsApp Bot so users can explore products within chat.

</details>

<details>

<summary>Do I need Meta Commerce Manager to create a WhatsApp Catalog?</summary>

Yes. All products must be added through Meta Commerce Manager before connecting them to your BotPenguin account.

</details>

<details>

<summary>Can I edit or update products after creating a catalog?</summary>

Yes. Any updates you make in Meta Commerce Manager will automatically reflect in your WhatsApp Catalog.

</details>

<details>

<summary>Is there a limit to the number of products in my catalog?</summary>

You can add as many products as supported by Meta Commerce Manager. There’s no extra restriction from BotPenguin.

</details>

<details>

<summary>Can I connect multiple catalogs to the same WhatsApp Bot?</summary>

Only one catalog can be connected at a time, but you can switch catalogs by reconnecting through Meta.

</details>

If everything is correct and you are still unable to move forward, write to us a <support@botpenguin.com>. We will respond back within 48 business hours.


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