# FAQs The FAQs section helps you train your AI chatbot by adding frequently asked questions and their answers. This enables the bot to respond instantly and accurately to common user queries without human intervention. You can add FAQs manually or import them in bulk using a CSV file to quickly build a structured knowledge base. Keeping your FAQs clear, unique, and up to date ensures better AI understanding and improved customer experience. Use FAQs to: * Answer common customer questions automatically * Improve response accuracy and consistency * Reduce support workload * Train bots faster with bulk uploads --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.botpenguin.com/faqs/faqs.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.