# Bot Settings FAQs

<details>

<summary><strong>How to change the bot's position on the website?</strong></summary>

After you log in,&#x20;

1. Navigate to `Bots`&#x20;
2. Select the Bot you want to configure
3. Select the `Bot Settings` Tab
4. Click On The `Design` Tab. Here you can customize the position of your chatbot on your website as well as on mobile devices.

</details>

<details>

<summary><strong>How to disable Desktop Notifications?</strong></summary>

After you log in to the BotPenguin App, Navigate to the `Bot Setting` under the bot's menu. \
1\. Go to the Bot Settings and open `Alerts` the tab. \
2\. Check if you have subscribed to the desktop notifications or not? \
3\. If yes, You will see the below confirmation.&#x20;

![](https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FDhIzIVfxHQycB9dRyIDu%2Fimage.png?alt=media\&token=9a3ecb06-4a87-4947-9a6e-225539a35721)

**Disable Notifications**

A. Open your website settings by clicking on the lock icon on the top left, as shown below

![](https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2Fv6qfeIh8ufK8Qw6G3yPg%2Fimage.png?alt=media\&token=aaa8c1ae-beca-416c-b62c-3bb176603dcb)

B. Click on the button to open the settings; once you click on it, You will see the option to disable notifications.&#x20;

![](https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2Fp1pzr63ERLbIAvpH1UhX%2Fimage.png?alt=media\&token=2713e4b4-f1e3-43bb-ac95-c779461f9681)

C. Disable the notifications, and you are done! You will not receive any notifications now.

<mark style="color:green;">**Please Note:**</mark>

This action will not disable the Live chat request Notifications.

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<details>

<summary><strong>How can we change the messaging shown when the customers click to "talk to live agent"</strong></summary>

#### Changing Live chat button Text

To change the text for transferring chat to live agent, Follow the below steps.&#x20;

1. Navigate to Bot's Setting for "Chat Window" under "Website Chatbot Settings".&#x20;
2. Select the "Display name for Transferring to Live/Agent chat" and Edit the field as per the text you want\ <br>

   <figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FRphSVRLo6nal2xMQj7gp%2FChange%20Text%20for%20Live%20chat.png?alt=media&#x26;token=c7202221-f087-4d7e-a55d-f4c8b8400782" alt=""><figcaption><p>Change text for live chat</p></figcaption></figure>

Once you are done, Your new text will appear like this.&#x20;

<img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2Fj5NOLFlioZOOaNfaMyRJ%2FSample%20Text%20Change.png?alt=media&#x26;token=f10f7006-97ca-4beb-951c-1db97dc77b76" alt="" data-size="original">

#### Changing the Waiting Message&#x20;

If you want to change the waiting message ( Usual reply time: 2 to 3 Minutes ), You can change the same from the&#x20;

</details>

<details>

<summary><strong>How can I edit name of my chatbot?</strong></summary>

To change your chatbot's name, follow these steps:

1. Navigate to the bot, on the home page in the side menu, you want to rename and click on it.
2. On the bot management page, locate the top section where it says "Getting Started - \[Current Bot Name]."
3. Click on the edit icon next to the bot's name.
4. A pop-up will appear. Enter the new name for your chatbot.
5. Save your changes, and your chatbot will be updated with the new name.

</details>

<details>

<summary><strong>How can I prevent the chatbot from opening automatically on the website?</strong></summary>

To stop the chatbot from opening by default and make it open only when a user clicks on it, follow these steps:

1. Go to Configure Bot Settings of the website bot.
2. Open the Triggers screen.
3. Enable the toggle “Disable Auto Trigger for Desktop.

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