# Chat Flow FAQs

<details>

<summary><strong>How to add branching to the flow?</strong></summary>

1. Log in to your account.&#x20;
2. Click on the bot you want to configure.&#x20;
3. Click on the `Edit your chat flow` tab.
4. &#x20;You can add branching by clicking on the `Add New Component` Button.&#x20;
5. After clicking the button, you will see a list of components. Now, choose `Single Choice`.&#x20;
6. Click on the component, and a configuration window will appear.&#x20;
7. Now configure your questions accordingly. Also, you can add more options if you want by clicking on the `+` symbol.

</details>

<details>

<summary><strong>How to give multiple choice options in chat flow?</strong></summary>

Log in to your account.&#x20;

1. Click On the bot you want to configure.&#x20;
2. Click on `Edit your chat flow` Tab&#x20;
3. You can add Multiple choice questions by clicking on the `Add New Component` button. After clicking the button, you will see a list of components.&#x20;
4. Now, choose Multiple Choice and configure it according to your needs.

</details>

<details>

<summary><strong>What chat components can you use to create leads?</strong></summary>

You can use the name, phone number, and email chat flow component to collect the information you want to capture from leads.&#x20;

You can find these options in the Edit Your Chat Flow Tab. To Add these components,&#x20;

1. Log in to your account.&#x20;
2. Click on the bot you want to configure.&#x20;
3. Click on `Edit Your Chat Flow` tab&#x20;
4. Here you can add these by clicking on the `Add New Component` Button.&#x20;
5. After clicking the button, you will see a list of components.&#x20;
6. Choose the one you want to apply to.

</details>

<details>

<summary><strong>How to create a flow for appointment booking?</strong></summary>

Log in to your account.&#x20;

1. Click On the bot you want to configure.&#x20;
2. Click on `Edit Your Chat Flow` Tab&#x20;
3. You can add an Appointment booking by clicking on the `Add New Component` Button.&#x20;
4. After clicking the button, you will see a list of components. Now, choose `Appointment` and configure it according to your needs.&#x20;
5. The Appointment component comes with various options to configure. You can choose the date, day, time, and slot interval.&#x20;
6. You can integrate your google calendar to track all appointments within BotPenguin and avoid double bookings.

</details>


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