Orders

This page contains all the necessary information about the orders section of inbox panel.

1. Orders Header

• Orders tab Indicates you are viewing the list of customer orders inside the Inbox module.

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2. Search & Actions Bar (Top)

🔍 Search Field

• “Type name, email or phone, and press enter”

• Allows searching orders by:

  • Visitor name

  • Email

  • Phone number

Bulk Action Buttons (Right side)

These work on selected orders:

• ✔ Select / Confirm – Activates bulk actions

• 👤 Assign – Assign selected orders to an agent

• 🏷️ Tag – Add or change tags for selected orders

• ⬇ Download – Export/download order data

• 🗑 Delete – Delete selected orders

(Disabled until one or more orders are selected.)

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3. Filter Option

🔽 Filter Button (Funnel icon)

• Used to narrow down orders based on:

  • Order status

  • Date range

  • Payment status

  • Tags

  • Assigned agent

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4. Orders Table (Main Section)

Each row represents one order.

Columns Explained

1. Visitor Name

   • Name of the customer who placed the order

   • Clickable for order/customer details

   • View the description of order in detail by clicking on the name

1. Email

• Customer’s email (or NA if not provided)

1. Phone Number

• Customer’s phone number

• Clickable to initiate chat or contact

1. Order Date

• Date and time when the order was created

1. Item Count

• Number of items included in the order

1. Payment Status

• Shows payment state (e.g., NA, Paid, Failed)

1. Total

• Total order amount

• Supports multiple currencies (₹, $)

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5. Order Status Column

Shows the current lifecycle state of the order.

Common statuses:

• Pending

• Processing

• On Hold

• Shipped

• Cancelled

⬇️ Dropdown lets you change the order status directly from the table.

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6. Tag Column

• Displays the tag assigned to the order (e.g., Assign, Test, custom tags)

• Dropdown allows:

  • Adding a new tag

  • Updating or removing tags

Used for classification, filtering, and workflows.

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7. Actions Column (Per Order)

Icons available for each individual order:

• 💬 Chat Icon

  • Opens conversation related to that order/customer

• 🗑 Delete Icon

  • Deletes the specific order