> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/platform-guidelines-and-trainings.md).

# Platform Guidelines and Trainings

- [Logging a Support Ticket on BotPenguin](https://help.botpenguin.com/platform-guidelines-and-trainings/logging-a-support-ticket-on-botpenguin.md): This section contains essential information and usage guidelines for creating and managing support tickets inside BotPenguin.
- [Recovering Your Restricted Meta Account](https://help.botpenguin.com/platform-guidelines-and-trainings/recovering-your-restricted-meta-account.md)
- [Unlock Power of BotPenguin](https://help.botpenguin.com/platform-guidelines-and-trainings/unlock-power-of-botpenguin.md): This Page contains guides on some of the key functionality that everyone should be aware to fully unlock the power of the BotPenguin.
- [Call external APIs in your chat flows](https://help.botpenguin.com/platform-guidelines-and-trainings/unlock-power-of-botpenguin/call-external-apis-in-your-chat-flows.md): This page contains information about how you can call external APIs in your chat flows.
- [Unlock BotPenguin AI](https://help.botpenguin.com/platform-guidelines-and-trainings/unlock-power-of-botpenguin/unlock-botpenguin-ai.md): This page contains the information on how you can use the BotPenguin AI to enhance your chatbot capabilities.
- [Support Agent guide](https://help.botpenguin.com/platform-guidelines-and-trainings/unlock-power-of-botpenguin/support-agent-guide.md): This page contains all the necessary information regarding the live chat, how a agent can use that functionality in detail.
- [Send WhatsApp notifications using the BotPenguin APIs](https://help.botpenguin.com/platform-guidelines-and-trainings/unlock-power-of-botpenguin/send-whatsapp-notifications-using-the-botpenguin-apis.md): This page contains the Information on how can you send WhatsApp Notifications from your platform using the BotPenguin APIs
- [Chatbot User Authentication](https://help.botpenguin.com/platform-guidelines-and-trainings/unlock-power-of-botpenguin/chatbot-user-authentication.md): This page contains all the necessary information regrading how you can authenticate users which are coming to your chatbot.