July'24 Release
This Page contains the information of the releases of BotPenguin
Release 3.7.1
Release Summary Date: July 29, 2024
✅ What's New:
GitBook Integration: Existing subscription customers can now access GitBook directly through the support bot, providing a wealth of knowledge at their fingertips.
HubSpot Integration: Enhanced to allow pipeline mapping within HubSpot, enabling automated lead creation from our support bot. Note that this functionality is currently available only for the BotPenguin support bot due to email fetching limitations.
Knowledge Base Toggle: Users can now enable or disable the knowledge base feature in the chat window settings. When enabled, a new tab will appear in the bottom navigation bar, providing direct access to GitBook published pages.
Support Bot Availability: The support bot will now appear for all BotPenguin customers with baby plans and all Whitelabel agencies, featuring help documentation data in the knowledge base and automated ticket creation in HubSpot.
New Feature: The Redirect Component allows for customizable flow management, enhancing user experience by redirecting users based on their responses, ensuring streamlined interactions and higher satisfaction.
Enhanced Conversational Capabilities: The ChatGPT 4o Mini Model brings advanced conversational AI to BotPenguin, enabling more engaging and intelligent interactions, streamlining support processes, and driving better business outcomes.
✅ Platform Enhancements and Customer Success Resolutions:
Pabbly Integration: BotPenguin users can now send message templates directly from Pabbly.
Zapier Integration: BotPenguin users can now send message templates directly from Zapier.
Flow Triggers UI: Updated for better user experience.
Support Bot Chat Preview: Fixed issue where the support bot chat was showing under the customer bot preview section.
SendInBlue: UI updated with new backend logic.
Kylas CRM Integration: BotPenguin Inbox, Chat Box Section, Phone Number Field, WhatsApp Number, and Template selection UI have been integrated into the workflow.
Release 3.7.0
Release Summary Date: July 19, 2024
✅ What's New:
You can now send WhatsApp templates directly via the WhatsApp bot in Pabbly and Zapier.
Country codes are now correctly fetched based on IP, fixing the issue where only the Indian country code appeared when reloading an old website window.
The correct country code is now sent, resolving the previous issue.
Added platform keys for Instagram and MS Teams bots, which are now reflected in the database.
Implemented a 20-character limit for the title of single-choice options.
Fixed the issue where the acceptance email appeared on the website chat window during live chat.
Updated the preloaded flow for the White Label WhatsApp bot to remove "BotPenguin" from the default flow.
Resolved the issue where the "Test on Telegram" button was not appearing after adding an existing Telegram bot to the account.
Updated the "Join our Discord Community" hyperlink URL on the BotPenguin homepage for customers.
Fixed the issue where customer invoices were not appearing under the Plans (Invoices) tab for agencies.
Release 3.6.9
Release Summary Date: July 13, 2024
✅ Key Enhancements and Features
Partner Pricing Automation
Configure company name, address, contact details, GST number, and bank details.
Set up tax details, display names, types, and applicability.
Manage currencies, payment gateways, and payment grace periods.
Add and configure plan details, features, integrations, and restrictions.
Activate, deactivate, archive, and manage plans and add-ons.
Override and manage payment transactions and invoices.
Configure and handle default, upgraded, and downgraded plans, including grace periods.
Plan and Add-On Management
Default free plan handling removed; paid plans can be set as default.
Activated plans visible to customers; archived plans remain hidden.
Feature availability dynamically controlled via toggles.
Manage consumption limits and pricing for add-ons.
Invoices now include detailed plan and settlement information.
Customer and Agency Management
Agencies must configure billing details and can now view and download invoices.
Settlement handled based on message/conversation consumption or days used.
New tabs for subscriptions, billing, and configurations added.
Agencies can purchase plans and add-ons directly from their dashboard.
Retention period defined for customer accounts after agency plan expiry.
Renewal emails and consumption notifications implemented.
Enhancements and Fixes
Localized new tabs and sections for agencies.
Permissions updated for new subscription tabs and roles.
Super Admins can now configure integration keys and manage agency features and restrictions effectively.
These updates ensure seamless management of plans, taxes, and subscriptions, enhancing the overall user experience for Super Admins, agencies, and their customers.
✅ Platform Enhancements and Customer Success Resolutions
A new field has been added within the Smart component's advanced settings section. Users can now configure the next message if a keyword does not match.
The issue with live chat messages not being saved has been resolved.
New options have been added to the feedback modal when deleting an account. These changes are now live.
The issue with single-choice options not working in the Instagram bot has been fixed and is now live.
The Instagram unsend functionality issue has been resolved and is working correctly.
The issue with importing and exporting flows has been fixed.
The issue with uploading FAQs has been fixed and is now live.
The issue with email notifications not working for v1 baby customers upgraded to v2 has been resolved and is now live.
The custom requirements for "Still We Rise" are now live.
Enhancements for single-choice options in MS Teams are now live.
These enhancements and resolutions significantly improve the platform's usability and customer experience.
Release 3.6.8
Release Summary Date: July 5, 2024
✅ Bitrix24 Integration with Website and WhatsApp
Integration of Website and WhatsApp bots with Bitrix24.
Synchronization of leads and contacts between BotPenguin and Bitrix24.
Successfully integrated BotPenguin website bot with Bitrix24.
Leads and contacts created by the website bot in Bitrix24 are also created in BotPenguin.
Successfully integrated BotPenguin WhatsApp bot with Bitrix24.
Leads and contacts created by the WhatsApp bot in Bitrix24 are also created in BotPenguin.
When multiple bots are integrated with Bitrix24, a single contact is created within contacts for each bot in Bitrix24, ensuring no duplicates.
Updates in Bitrix24 (such as Name, Phone Number, Lead Stage, City, Lead Concern) are automatically synchronized with corresponding custom attributes in BotPenguin.
WhatsApp leads are not duplicated if they already exist in BotPenguin.
Website leads can be created with the same phone number, enabling different sessions to be initiated by the user.
✅ Platform Enhancements and Customer Success Resolutions
Enhanced integration search functionality for an improved customer experience.
Fixed the issue of duplicate API calls occurring when deleting API components from the canvas.
Addressed and resolved the problem of duplicate contacts being created in the inbox.
Corrected the issue with the Input Number component in Messenger on mobile devices.
Fixed the visibility issue of add-ons for v1 baby customers.
Fixed the desktop notification issue for Subscription v2 paid customers.
These enhancements and resolutions significantly improve the platform's usability and customer experience.
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