DeepGram

Learn using a step-by-step guide on how to integrate DeepGram with AI Agents

Deepgram integration allows you to enable real-time speech-to-text transcription for your voice agents on BotPenguin. By connecting Deepgram, your bot can accurately understand user speech, analyze conversations, and deliver intelligent voice-based experiences.

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What is Deepgram?

Deepgram is an AI-powered speech recognition platform that provides:

• Real-time and batch speech-to-text

• High accuracy voice transcription

• Scalable performance for voice bots

• Support for multiple languages and accents

When integrated with BotPenguin, Deepgram enhances your Voice Agents by converting spoken input into text instantly.

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Prerequisites

Before integrating Deepgram, ensure you have:

• An active BotPenguin account

• Access to More → Integrations

• A Deepgram account

• A valid Deepgram API Key

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Accessing Deepgram Integration

To open Deepgram settings in BotPenguin:

1. Log in to your BotPenguin Dashboard

2. Click More from the left sidebar

3. Select Integrations

4. Locate Deepgram from the list

1. Click on the Configure or Connect option

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How to Integrate Deepgram

Step 1: Open Deepgram Configuration

• Navigate to More → Integrations → Deepgram

• Click Connect

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Step 2: Add Credentials

On the Add Credentials screen, enter the following details:

• Configuration Name A friendly name to identify this Deepgram setup (e.g., Voice Bot Production, Testing, etc.)

• API Key Paste your Deepgram API key generated from your Deepgram account dashboard

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Step 3: Connect

• Click Connect

• Once connected, the configuration will appear in the list with an Active (green) status

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Managing Deepgram Configurations

You can manage multiple Deepgram configurations from the configuration list.

Available Actions:

• Edit (✏️) – Update the configuration name or API key

• Enable / Disable – Toggle the configuration status

• Delete (🗑️) – Remove the configuration if no longer needed

• Info (ℹ️) – View configuration details

⚠️ At least one active configuration is required for voice agents to function correctly.

on clicking the info icon configuration code will be visible

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Using Deepgram with Voice Agents

Once Deepgram is connected:

• Your Voice Agents automatically use the active Deepgram configuration

• User speech is transcribed in real time

• Transcriptions are passed to the bot’s AI for processing and response

No additional setup is required inside the agent flow.

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Best Practices

• Use separate configurations for testing and production environments

• Keep your API keys secure

• Ensure only one primary configuration is active to avoid confusion

• Regularly test voice interactions after updating credentials

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Troubleshooting

Integration not working?

• Verify the API key is valid

• Ensure the configuration status is enabled

• Check your Deepgram account usage limits

• Reconnect the integration if credentials were recently changed

FAQs

Do I need a Deepgram account to use voice agents?

Yes. A valid Deepgram account and API key are required to activate speech recognition for voice agents on BotPenguin.

Where can I find Deepgram integration settings?

You can access Deepgram integration from: BotPenguin Dashboard → More → Integrations → Deepgram

What details are required to connect Deepgram?

You need:

• Configuration Name (for internal identification)

• Deepgram API Key generated from your Deepgram account

Can I add multiple Deepgram configurations?

Yes. BotPenguin allows you to create multiple Deepgram configurations, which is useful for testing, staging, or production environments.

Which Deepgram configuration is used by voice agents?

Voice agents use the active (enabled) Deepgram configuration. Make sure at least one configuration is turned on.

Can I edit or update my Deepgram API key?

Yes. You can click the Edit (✏️) icon next to a configuration to update the API key or rename the configuration.