> For the complete documentation index, see [llms.txt](https://help.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.botpenguin.com/settings/integrations/mem0.md).

# Mem0

#### What is Mem0 Integration?

Mem0 integration enables your BotPenguin AI agents to retain long-term conversational memory across multiple interactions. Instead of relying only on the current conversation, Mem0 stores important user information and retrieves it when needed, allowing your AI agents to deliver more personalized, context-aware, and consistent responses over time.

***

#### Benefits of Mem0 Integration

* 🧠 Enables long-term memory retention across conversations.
* 💬 Delivers more personalized and context-aware customer interactions.
* 🚀 Improves AI response quality by recalling previously stored information.
* ⚙️ Seamlessly integrates with BotPenguin AI Agents through API-based configuration.
* 📈 Supports scalable AI experiences for customer support, sales, and automation workflows.

***

#### Prerequisites

Before you begin, ensure you have:

* A **Mem0** account (Free or Paid)
* A **BotPenguin** account with access to the **AI Agents** module

{% hint style="info" %}
**Note:** Mem0's free plan is sufficient for most use cases and can be used to complete this integration.
{% endhint %}

***

### How to Integrate Mem0 with BotPenguin

#### Step 1: Create a Mem0 Account

1. Visit the Mem0 website and click **Sign Up**.

<figure><img src="/files/YWlgkn8nfFxLeB2yCxph" alt=""><figcaption></figcaption></figure>

2. After signing up, complete the short onboarding questionnaire presented by Mem0.

<figure><img src="/files/bATNgfHMnC39vIh9iy4B" alt=""><figcaption></figcaption></figure>

***

#### Step 2: Create an API Key

1. Once onboarding is complete, Mem0 automatically prompts you to create your first API key.

<figure><img src="/files/fkBLABm0msNLem4yiT7E" alt=""><figcaption></figcaption></figure>

2. Enter a name for your API key. For example:
   1. Mem0 Default Key
   2. BotPenguin Memory Key
   3. Production Memory Key

{% hint style="info" %}
This name is only used within your Mem0 account to help identify the key.
{% endhint %}

3. Click **Create Key**.
4. Copy the API key displayed on the screen.

<figure><img src="/files/juiJ36TNZ0ZnI2S5AZ4F" alt=""><figcaption></figcaption></figure>

{% hint style="warning" icon="triangle-exclamation" %}
**Important:** Mem0 displays the API key only once. Make sure to copy and securely store it before closing the window.
{% endhint %}

***

#### Alternative Method to Create an API Key

If you skipped the initial popup or need another API key:

1. Open the left sidebar.
2. Navigate to **API**.
3. Click **Create New API Key**.

<figure><img src="/files/XeygdlRtsHn9nSq7MvlP" alt=""><figcaption></figcaption></figure>

4. Enter a unique name for the key.

<figure><img src="/files/Skl01X7cPJDTTx5OGiwZ" alt=""><figcaption></figcaption></figure>

4. Click **Create Key**.
5. Copy the generated API key.

***

### Step 3: Connect Mem0 to BotPenguin

1. Open your BotPenguin account.
2. Click **More** from the left sidebar, and select **Integrations.** Locate **Mem0** and click on the integration

<figure><img src="/files/fksmupeOebIiXW7Dono7" alt=""><figcaption></figcaption></figure>

3. Enter the following information:
   1. **Configuration Name:** Enter a unique name for this configuration. It is recommended to use the same name you assigned to the API key in Mem0.
   2. **API Key:** Paste the API key you copied from Mem0.

<figure><img src="/files/LEbqsTvFr6KhL0yjiOPg" alt=""><figcaption></figcaption></figure>

4. Click **Connect**.

{% hint style="success" %}
Your Mem0 configuration has now been successfully added to BotPenguin!
{% endhint %}

***

### Step 4: Enable Mem0 for an AI Agent

Connecting Mem0 to BotPenguin does not automatically enable it for your AI agents.

To activate it:

1. Open the AI Agent you wish to configure.
2. Navigate to **Advanced Settings**.

<figure><img src="/files/Z6OY27Inrtf3K3z9TBCy" alt=""><figcaption></figcaption></figure>

3. Scroll to the bottom of the page and open the "Advance Memory Retention" expandable.
4. Enable the Advanced Memory Retention toggle.

<figure><img src="/files/DjyDTVyh7VcjtXyVeN7y" alt=""><figcaption></figcaption></figure>

5. Under **Memory Provider**, select **Mem0**.
6. Select your connected Mem0 configuration.
7. In the description field, specify what information Mem0 should retain.

For example:

> Store important user information shared during conversations, including customer preferences, previously discussed topics, and long-term context for future interactions.

8. Click **Update**.

<figure><img src="/files/HsWEU904bXVj1SCVt9sE" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Your AI agent is now configured to use Mem0 for long-term memory retention.
{% endhint %}

And that's it! You have successfully connected Mem0 with BotPenguin and enabled long-term memory for your AI agent.

***

### Troubleshooting

<details>

<summary><strong>Integration is not connecting</strong></summary>

Verify that:

* Your Mem0 API key has been copied correctly without any extra spaces.
* The API key has not been deleted or regenerated in your Mem0 account.
* Your internet connection is stable.
* You clicked **Connect** after entering both the Configuration Name and API Key.

If the issue persists, create a new API key in Mem0 and reconnect the integration.

</details>

<details>

<summary><strong>Advanced Memory Retention section is not visible</strong></summary>

Ensure that:

* You are editing an **AI Agent**.
* Your BotPenguin workspace has access to the **Advanced Memory Retention** feature.
* You have opened the **Advanced Settings** section and scrolled to the bottom of the page.

</details>

<details>

<summary><strong>AI Agent is not remembering previous conversations</strong></summary>

Verify that:

* Advanced Memory Retention is enabled.
* **Mem0** is selected as the Memory Provider.
* The correct Mem0 configuration has been selected.
* The AI agent has been saved after configuring the memory settings.

Remember that only information matching your memory description will be retained and retrieved.

</details>

<details>

<summary><strong>API key was lost after creation</strong></summary>

Mem0 only displays an API key once after it has been created.

If you no longer have access to the key, generate a new one from **API → Create New API Key** inside your Mem0 dashboard and update the configuration in BotPenguin.

</details>

<details>

<summary><strong>Exceeded Mem0 usage limits</strong></summary>

If you have exhausted your free plan limits, visit **Usage & Billing** in your Mem0 dashboard and upgrade to a plan with higher request limits.

</details>

***

### FAQs

<details>

<summary><strong>Do I need a paid Mem0 plan?</strong></summary>

No. Mem0's free plan provides sufficient limits for most AI agents. You only need to upgrade if your application exceeds the available request limits.

</details>

<details>

<summary><strong>Can I create multiple Mem0 API keys?</strong></summary>

Yes. Mem0 allows you to create multiple API keys, making it easy to manage different projects or environments.

</details>

<details>

<summary><strong>What happens if I lose my API key?</strong></summary>

Mem0 only displays an API key once after it is created. If you lose it, you'll need to generate a new API key from the **API** section of your Mem0 dashboard.

</details>

<details>

<summary><strong>Can I use the same Mem0 configuration for multiple AI agents?</strong></summary>

Yes. The same Mem0 configuration can be selected for multiple AI agents within your BotPenguin workspace.

</details>

<details>

<summary><strong>What should I write in the memory description?</strong></summary>

Describe the type of information you want Mem0 to retain, such as customer preferences, personal details shared during conversations, previous support history, or long-term conversation context.

</details>

<details>

<summary><strong>How do I know the integration is working?</strong></summary>

Interact with your AI agent by sharing information that should be remembered. Start a new conversation later and verify that the AI agent recalls the stored information appropriately.

</details>

<details>

<summary><strong>Can I upgrade my Mem0 plan later?</strong></summary>

Yes. You can upgrade your subscription at any time from the **Usage & Billing** section of your Mem0 dashboard.

</details>

<details>

<summary><strong>Can I change my API key later?</strong></summary>

Yes. Create a new API key in Mem0, then update the configuration in BotPenguin by reconnecting the integration with the new key.

</details>

<details>

<summary><strong>What are "Add Requests" and "Retrieval Requests" in Mem0, and how are they counted?</strong></summary>

</details>

<details>

<summary><strong>How many credits do I need to purchase?</strong></summary>

</details>

<details>

<summary><strong>Do I need to set up anything other than API key and Billing information on Mem0?</strong></summary>

</details>

***

### Related Articles

{% content-ref url="/pages/llGSeIT33nmHxeNc9lyR" %}
[Advance AI Settings](/ai-agents/creating-ai-agents-in-botpenguin/advance-ai-settings.md)
{% endcontent-ref %}

***

### Support

If you still have questions for our team, write to us at **<support@botpenguin.com>**. We'll get back to you within 48 hours.

***

### 🎉 Completion

Congratulations! 🎉 You have successfully integrated **Mem0** with your BotPenguin workspace.