# Manage Custom Status

## Interactive Guide

{% embed url="<https://app.arcade.software/share/HsaXCJWb05LPHfMam3sW>" %}

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## What are Custom Status

The **Custom Status** section in BotPenguin allows you to define and manage your own chat statuses for better tracking and workflow alignment within the **Inbox**. These statuses serve as labels to help your team identify the state of a conversation—such as "Pending Response", "Escalated", "Resolved"—and more, all based on your operational needs.

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## Benefits of Custom Status

* **Workflow Clarity**: Clearly define stages in a customer conversation lifecycle such as “Follow-Up Needed” or “Waiting for User”.
* **Color Coding**: Assign a unique color to each status for immediate visual identification inside the Inbox.
* **Custom Typing**: Select the type of status—e.g., Open, Closed, or Pending—to fit your resolution flow.
* **Inbox Optimization**: Quickly filter and manage chats based on their assigned custom status.

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## Guidance Video

{% embed url="<https://youtu.be/mFdhe7Nv1Tw?feature=shared>" %}

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## Steps to set up Custom Status

1. Log into your BotPenguin account by visiting **app.botpenguin.com**
2. From the left-hand sidebar, scroll to the bottom and click on **“More”.**
3. Click on the fourth tab **– “Custom Status”** under the more section.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2FPEM1ybumFRQxLKzyaSnm%2Fimage.png?alt=media&#x26;token=bbce6e68-4855-4df0-b0e6-4d116bf0322e" alt=""><figcaption></figcaption></figure>

4. You will see a table listing all existing statuses, including their **Name, Type, Color**, and **Action buttons** like **Edit** or **Delete**.
5. Use the **search bar** to quickly find a custom status by typing its name.
6. To delete statuses, select one or multiple rows using the checkboxes. You can also use **“Select All”** to bulk delete.
7. To create a new custom status, click on the **“Create Status”** button in the top-right corner.

<figure><img src="https://1745791824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAPDb8cKQtGlIAfgHjcsQ%2Fuploads%2F61v5WjpacdNot5h4zw3j%2Fimage.png?alt=media&#x26;token=7a753362-6959-4cbb-a992-3f472c7beee2" alt=""><figcaption></figcaption></figure>

4. In the modal that appears, fill in the following:
   1. Enter the **Status Name**
   2. Select a **Color** to visually represent the status
5. Once complete, click **“Create Status”** to save or **“Discard”** to cancel.

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## FAQ

<details>

<summary>Where can I access the Custom Status section in BotPenguin?</summary>

Go to **More → Custom Status**&#x20;

</details>

<details>

<summary>What are custom statuses used for?</summary>

They help categorize conversations in your Inbox based on your business-specific workflow stages.

</details>

<details>

<summary>Can I assign colors to statuses?</summary>

Yes, you can choose a color while creating each status for easy visual tracking.

</details>

<details>

<summary>What are the available status types?</summary>

You can choose types like **Open**, **Closed**, or **Pending**, depending on how you want to classify the chat.

</details>

<details>

<summary>Can I delete multiple statuses at once?</summary>

Yes, use the Select checkboxes or **Select All** bar to delete multiple statuses in bulk.

</details>

<details>

<summary>Can I edit an existing custom status?</summary>

Yes, click **Edit** under the **Actions** column next to the status you want to update.

</details>

<details>

<summary>Are these statuses visible in the Inbox?</summary>

Yes, these custom statuses will reflect in the Inbox, helping your team manage and filter conversations.

</details>

If everything is correct and you are still unable to move forward, write to us at <support@botpenguin.com>. We will respond back within 48 business hours.